Assistant Manager

Customer Service
Salary negotiable
Bury St. Edmunds
Contract Type:
Full time

Just Recruitment is working alongside East Anglia’s number one provider in high end ceramic tiles in order to find them their next Assistant Manager to be based in their Bury St Edmunds showroom. 

They are looking for a confident and organised Individual who is keen to join an ever growing retail operation within the tiling Industry. 

The successful candidate: 

• Knows who the customers are 
• Ensures no sales opportunity is missed 
• Records contact details for every visitor to the branch 
• Speaks to every trade customer and contact at agreed intervals and maintains evidence of this 
• Carries out agreed procedures for after sales customer care and anniversary follow up 
• Monitors all sales activity and ensures sales are completed promptly and customers kept informed of any delays or other issues 
• Regularly achieves agreed sales and margin targets 
• Aware of and monitors sales and margin achievement against target and reports regularly to branch manager with explanation of performance and trends 
• Maintains awareness of competitor activity and reports it 
• Maintains branch merchandising to standard set by manager and in compliance with company policy 
• Implements agreed sales and promotional activity according to agreed timetables 
• Recommends sales and promotional activity to manager 
• Maintains a clean, tidy and welcoming environment throughout the branch 
• Maintains a healthy and safe environment in the branch 
• Follows standard procedures throughout the branch on consistent basis 
• Contributes ideas for branch development and brings them to attention of the manager 
• Trained in correct procedures, selling skills and product knowledge 
• Maintains agreed stock levels to support sales 
• Responsible for ensuring stock is dealt with using company procedures in and out of the branch 
• Ensures stock is rotated accordingly to avoid out of date write off costs 
• Carries out regular stock checks and reports results to manager and the companies Head of Procurement 
• Completes weekly branch returns accurately and on time 
• Ensures all cash and cheques are returned to head office by next available driver and ensures it is placed in an envelope in lorry lock box 
• Manages customer complaints in the Managers absents using company procedure, deals with the complaint within the branch and oversees until the end, informs manager of all complaints 

The opening hours of the branch are as follows: 

• Monday to Friday 8.30am until 5.30pm - Job holder to work 4 of these days 
• Saturday 9.00am until 5.00pm – Job holder required to work this day 
• Sunday – CLOSED 
• Bank Holidays – 10.00am until 4.00pm – worked on a rota basis, if worked then a day off in lieu