Customer Care and Compliance Administrator

Customer Service
£17,000 Per Annum
Contract Type:

Are you a skilled administrator with excellent attention to detail?

Do you have excellent Excel skills?

Have you worked with in-house databases?

My client a well - regarded organisation based in Ipswich are looking for a Customer Care and Compliance administrator looking for a new and exciting role?

Working within the Customer Care/Complaints department you will deal with complaints - answering and acknowledging receipt - via email or in writing - you will then begin the process of investigating the complaint and escalating if required.
Excellent communication skills is a must! 

Key Duties include: 

*To assist in the implementation of processes and procedures to enable Asset services to meet it's obligations under the; Financial Services Act, Anti Money Laundering and Data Protection.
*To assist in the resolution of complaints and analyse trends to identify areas for improvement.

Specific Tasks and Accountabilities

*Assist in the investigation of Suspicious Activity Reports, prepare documentation, review files and mortgage account, make recommendations and make reports to SOCA
*Maintain training records in relation to all compliance, AML activities and Customer Care activities. 
*Assist in the preparation of monthly, quarterly and annual reports to clients and Management.. 
*Assist in the review and resolution of exception reports relating to Anti Money Laundering requirements
*Assist with projects as defined by the Compliance Manager by meeting agreed deadlines and achieving specific objectives
*Assist in the investigation and resolution of complaints, prepare responses, liaise with borrowers, their advisors and FOS.
*Assist in the preparation of Data Protection requests.
*Liaise with Clients regarding complaints and Compliance issues.

Decision Making

*To be able to organise your workload to meet timetable and operational requirements
*In all areas of work, take ownership and see through to successful completion.

Essential Knowledge, Skills and Characteristics Required:

*Ability to work as an effective team leader and team member - be a leader, be cooperative, support others and deliver what you promise
*Ability to communicate at all levels.
*Excellent quality of written and verbal communication.
*Ability to organise workload of self and team to meet deadlines.
*Ability and willingness to see task through to completion.
*Customer focused - identify effective solutions for borrower, internal client and external client
*Knowledge and understanding of standard mortgage loan documentation.
*Knowledge of the applicable regulations/codes governing the financial services industry.

This is an office based role working Monday to Friday 9am - 5:30pm
As well as a competitive salary you will have the opportunity to train for further industry qualifications and have access to a employee benefit scheme