Our client based in Colchester is seeking a Customer Service Manager to join their team the successful candidate will be responsible for all aspects of a multimedia Contact Centre, driving customer service excellence across the team.
Driving strategic and tactical continuous improvement plans across the department with full budgetary responsibility for all aspects of the Contact Centre.
•Culture, must display the ability to lead people with tact, diplomacy & maturity and possess the personal drive to inspire others to reach the goals as set out in the strategic and operational plans.
•Accountable for the leadership and management of the Customer Service Department on a day-to-day basis.
•Responsible for delivering the customer delivery proposition.
•Responsible for budgetary control and KPI delivery
•Resource planning resource across the Contact Centre
•Leading and engaging the Customer Service team to deliver continued business performance and ensure the Customer Service Department can support future business growth.
•Strong management experience in a Contact Centre
•A nature leader with proven track record of engaging and motivating teams in a Customer facing environment.
•Self-motivated, independent and target driven
•Exceptional communication skills.
Salary: £30,000 to £35,000.
Working hours: Monday to Friday 8am to 6pm