The Just Recruitment Group is seeking a vibrant and outgoing Customer Service Representative for a fantastic company based in Saffron Walden.
Our client is expanding and this is a wonderful opportunity to join a growing business, with the opportunity to progress. If you are looking for your first office based role, or are looking for a new position to utilise your skills and progress within a company...this could be the role for you!
• Corresponding with customers by email, live web chat and telephone
• Ensuring incoming customers contacts are replied to within the set KPI’s
• Liaising with experience providers on behalf of the customer and confirming arrangements with customers in a timely fashion
• Advising customers with regards to purchasing, exchanging and extending their gift experiences.
• Dealing with any customer service issues appropriately including escalation to a Supervisor
• An excellent, positive and enthusiastic attitude towards Customer Service
• Good accuracy and attention to detail
• Excellent time management and organisation skills
• Ability to work in a team environment
• Ability to prioritise work load and multi task in a busy environment
Our client offers a basic salary of £15000 per annum plus the opportunity to earn bonuses - Our client works Monday - Friday between the hours of 8.30am-6pm with flexibility on start times where needed.