Our client, a well regarded organisation based on the outskirts of Colchester, are looking for a senior administrator with Excel experience to join their fun and vibrant team.
Running major projects this is a busy role and would suit someone who enjoys working in a fast paced environment and has excellent attention to detail.
Working as a key member of the Operations Team within the outsourced service sector of the business, you willbe working alongside colleagues to deliver a range of processes and reports to a portfolio of high profile client.
Main Duties include:
Produce a wide range of client reports in Excel
Working alongside members of the Operations and Account Management Teams in order to ensure all reporting requirements are produced as efficiently as possible, delivered on time, accurately and in line with client specifications
Identify more effective processes
Supporting the Operations and Account Management Teams with ad hoc reporting and general
administrative tasks as required.
Keeping company records in good order
Managing system access permissions
Manage processes in partnership with the M.I. and Dialler Manager (training supplied).
Flexibility: to perform other duties, as and when required to ensure the smooth running of the organisation and to meet the needs of the business.
Professional Skills & Abilities
Strong numeric skills and the ability to understand and work with data accurately.
MS Excel skills, including; ability to use formula to calculate, find and count data. Should be well versed in commonly used Excel functions, such as; pivot tables and graph production.
A ‘common sense’ approach to solving problems, using own initiative.
Good working knowledge of other Microsoft Office applications including; Word and PowerPoint
The ability to confidently pick-up and work with new systems
The ability to manage workload effectively across multiple projects, within demanding timeframes
Excellent communication skills (written and verbal), and the ability to disseminate information to a variety of personnel, at all levels of the business, in a clear manner.
Work to a high standard with a high degree of accuracy
Maintain good communication throughout the team, sharing best practices and new processes with peers
Play an active part as a team member, supporting colleagues and contributing ideas
Good educational standard achieved (A Level or equivalent), or 2 years’ experience in a similar role.
Previous experience of working with contact centre processes
Key Personal Attributes:
Working with Others
Integrity and Trust
This is an excellent opportunity to join an organisation that provides progression and development - in an excellent location with a great team environment - offering a competitive salary and extra staff benefits.