1st Line Support Engineer

Sector: Information Technology
Salary: 16k – 20k
Location: Bury St Edmunds
Role: Full Time
Contract: Permanent
Job ref: 907383
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1st Line Support Engineer

Just Recruitment is working alongside a very well-known IT Support company based in Bury St Edmunds. They are looking to recruit two people due to a period of rapid growth. This is a great opportunity for a person with passion for the IT industry to begin a successful career.

The Role

  • Resolve incoming issues to the service desk
  • Escalate tickets to 2nd and 3rd line engineers
  • Ensure Client data integrity
  • Identify re-occurring tickets
  • Provide 1st line support

The Candidate

  • Ability to support Microsoft Windows desktops in a domain environment
  • Basic level of Network and Server troubleshooting
  • Excellent Customer Service skills
  • 1 year’s commercial experience

The Benefits

  • Up to £20k depending on experience
  • Pension
  • Non sick bonus
  • Long service bonus
  • Parking

 

 

 

Contact Adam Webster to talk about this role on 01473 259923