Customer Account Manager

Sector: Customer Service
Location: Earls Colne
Role: Full Time
Contract: Permanent
Job ref: 913392
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Just Recruitment is delighted to support a growing organisation based in Earls Colne – actively seeking an experienced and motivated Customer Account Manager to join its dynamic team.

Main responsibilities:

  • Assisting with the onboarding of new clients, working closely with the Management team
  • Assisting the Senior Customer Account Manager with client account health on the Warehouse Management System (WMS)
  • Supporting the Management team with customer service issues, aiming for successful resolution through liaison with all department managers and clients
  • Supporting the Management team with managing client expectations of the company’s capabilities, including actual and potential service achievement
  • Supporting managers to build and maintain the client relationship
  • Answering and directing telephone calls
  • Answering emails
  • Meeting and greeting site visitors

Experience and skills required for this role:

  • Previous experience working in an office or customer-service-based role
  • Excellent customer service
  • Excellent verbal and written communication
  • Excellent organisational skills
  • Ability to use Microsoft Word and Outlook

Free parking is available on-site.

Hours: Monday to Friday, 08.30 to 17.30.

Due to the company’s location, you will need to drive.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Contact Jody Collings to talk about this role on 01376 517079