Customer Service Administrator

Sector: Customer Service
Salary: £22,000 per annum
Location: Halstead
Role: Full Time
Contract: Permanent
Job ref: 910871
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Just Recruitment is delighted to be supporting a well-regarded organisation at the forefront of its sector that is looking to add a Customer Service Administrator to its team, due to growth – based on the outskirts of Halstead.

The main purpose of the role is to service current and prospective customers by receiving and processing orders, enquiries and general information in a timely and courteous manner.

Key tasks include:

  • Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, redirecting calls to relevant departments
  • Raising and inputting orders and proforma invoices
  • Raising quotations
  • Amending orders, as required
  • Scanning documentation
  • Liaising with Areas Sales Managers and responding to their requests
  • Arranging couriers and/or carriers as required
  • Any general office associated duties

Key requirements for the role:

  • Excellent computer skills
  • Good eye for detail
  • The ability to work well under pressure
  • Courteous

Previous experience requirements:

  • Previous Customer Service Administrative experience gained within an office environment
  • Excellent telephone manner with the ability to communicate at all levels
  • High level of attention to detail and accuracy
  • Good working knowledge of Microsoft Office and experience of in-house systems
  • Ability to multi-task and prioritise own workload
  • Exceptional communication skills, both written and verbal
  • Understanding of the importance of data protection and adherence to the process

Offering free parking and an excellent working environment, this is a great opportunity to join a growing team.

Working Monday to Friday 37.5 hours per week - offering a competitive salary and company benefits.

Contact Bridie James to talk about this role on 01376 517079