Our client is a seeking a Customer Service / Marketing Executive to join their fast growing E-Commerce company who specialise in baby products, based in Woodbridge near Ipswich.
- Responding to customer aftercare queries within 1 business day.
- Managing customer expectations.
- Providing a high level of customer service to all our customers.
- Writing and editing product descriptions, product reviews and website blog posts.
- Social Media ideas and postings.
- Ability to discern what is important.
- Ability to resolve issues professionally with concise solutions.
- Ability to adapt from writing replies to customers to fun and friendly social media posts.
- Strong editing and proofreading skills.
- Strong project management skills and a high level of organisation.
- Diligent with high attention to detail in approach to tasks.
- Working knowledge of Photoshop is a plus.
- Extreme level of professionalism - for working with customers.
- Extreme level of fun - for working with us.
- Extreme level of success (or desire to succeed) within your hobby or interest (eg. sport) - show us your passion.
- Hunger for the written word, creativity, and content marketing.
- A healthy respect for deadlines and the drive to see projects through to completion.
- A love for most of the following: personal development, health and well-being, positive mental attitude and being a team player.
Hours will be weekdays 0730-1730 with flexibility to work weekends.
Whats on offer:
- Competitive pay
- Ambitious team
- Career growth opportunities