Customer Services Administrator

Sector: Customer Service
Salary: £19,250 - £19,750 per annum
Location: Bury St. Edmunds
Role: Full Time
Contract: Permanent
Job ref: 911185
Apply Now

Just Recruitment is delighted to be supporting a well established, growing business, based on the outskirts of Bury St. Edmunds - they are looking to add a 'Customer Service Administrator' to their existing team.

Offering further development and progression - the role involves looking after customer queries, managing the end to end process through the business, working closely with all internal teams.

Key duties include:

  • Handling telephone and email queries in a professional and timely manner.
  • Dealing with customer queries on stock issues and stock held.
  • Processing orders within the Century or Customer own Warehouse Management System.
  • Providing Customer information relating to the full range of products.
  • Working with Warehouse staff in relation to the above tasks.
  • Scheduling suppliers stock and providing receipt confirmations
  • Confirming despatch information for stock despatched.
  • Scheduling pick requirements for and dispatch information for customer orders.
  • To arrange, where necessary, replacement products to be provided to Customers.
  • To offer advice and recommendation on Customers’ situation.
  • To assist colleagues in order to maintain a good customer experience.
  • To provide scheduling and planning information for Rework requests.
  • To assist with the production of delivery paperwork.
  • To assist with the production of product labelling requirements.
  • To liaise with suppliers in-line with warehousing requirements such as parcel carriers, transport providers etc.

Key skills required:

  • Good communication skills
  • Good customer awareness
  • Good telephone manner
  • Good organisational skills
  • Basic IT skills with previous experience of MS Office suite of programs preferred.
  • Previous knowledge of the product range involved is preferred.
  • Stock Control / Stock Management skills preferred.

You will be working 40 hours a week.

Due to the company location, you need to have access to your own transport.

Contact Bridie James to talk about this role on 01376 517079