Customer Services Advisor

Customer Service
£17,500 Per Annum
Contract Type:

Our client, a massively successful and continuously growing online retailer based just outside of Braintree, are currently on the lookout for an enthusiastic Customer Services Advisor. 

Despite being an office-based role, commercial experience is not 100% necessary as this client are very open in terms of support and training offered, so if you have a background in hospitality and catering but want to get into the office environment, this is the perfect opportunity for you! 

This client work with a number of top-end international brands, such as Versace, Ralph Lauren and Missoni. Naturally, being a luxury retailer, they pride themselves on the high levels of customer service they provide, so it is important that you can upkeep this standard. 

Key Responsibilities: 

* To answer inbound calls 
* To reply to inbound emails 
* To answer inbound live chat requests 
* To perform agreed administrative tasks to ensure the smooth running of the customer services department 
* To respond to all customer enquiries in a professional and timely manner 
* To keep the customer well informed of any update regarding their enquiry or order 
* To offer the customer the best service possible 
* To adhere to department and company policies, procedures and service level agreements 

The Ideal Candidate: 

* The ability to provide exceptional customer service 
* Excellent interpersonal and communication skills to include telephone manner and accurate written work 
* Professionalism and flexibility 
* Computer literacy 
* Team work 
* Pro-active approach to problem solving 
* Multi-tasking 
* Administration and organisation 
* Attention to detail 
* Accurate data processing 
* Positive and enthusiastic attitude 

This company have gone from strength to strength over the years, and can now offer an ongoing list of benefits and incentives, alongside a fantastic working environment, ongoing training and development options, and the chance to really grow your career.