Fiduciary Account Handler

Insurance / Financial Services
£22,000 to £25,000 Per Annum
Contract Type:
Full time

Just Recruitment is partnering with a national market leader within the specialist Insurance space.

We are working on an urgent opening for a Fiduciary Account Handler to be based in Witham, Essex and are looking to speak to Insurance professionals from within the Fiduciary arena. Bureau and Legacy knowledge is advantageous.

More importantly, you will be looking to work for the best in the business with the ambition to match our clients own.

Job Purpose:

  • To provide a professional, effective and proactive accounting service in respect of business transacted with clients and markets on a variety of globally based accounts. 
  • To be responsible for Legacy books of business and reconciliation of Bureau Ledgers
  • Carry out credit control of receivable balances, allocation of receipts, settlement of payable balances and maintenance of reconciled fiduciary accounts.
  • Ensure that Corporate compliance standards are adhered to and performance objectives met in accordance with client and business needs.
  • Manage workload in a manner that makes a significant contribution to the department's key business objectives.


  • Ensure work is handled effectively and promptly in accordance with pre-determined department deadlines. Demonstrate flexibility in approach and follow up to achieve resolution of outstanding issues.
  • Manage and prioritise workload within own portfolio to meet predetermined deadlines.
  • Communicate with clients and internal colleagues to obtain prompt collection of receivable balances or gain agreement to the settlement of payable balances. 
  • Personally promote and maintain relationships with internal and external key contacts. Participate in meetings with clients and markets to build relationships, understand their issues, resolve problems and review working practices.
  • Support existing and future revenue opportunities through professional communication and conduct with the client, internal contacts and the virtual team.
  • Maintain filing and records in accordance with departmental procedures and best practices.
  • Assist with reviews of fiduciary records by providing accurate analysis of own accounts. Undertake follow up work on results to determine appropriate courses of action and satisfactory solutions.
  • Assist with the preparation of reports, statistics and management information, if required.
  • Participate in team meetings and activities to share ideas, knowledge and experience. 
  • Develop and maintain specific industry sector skills required to enhance service and support customer relationships.
  • Take responsibility for development of own personal skills and competencies in line with any agreed development plan and / or stated regulatory requirements.
  • Support department activities to comply with FCA and other industry regulatory requirements.
  • Adhere to the E&O and Compliance standards; Safety, Health and Environment Policy and departmental procedures, guidelines and business controls.
  • Achieve own goals and objectives and perform other job-related duties as assigned, e.g. fiduciary role in a virtual team, participation in group and project work, support manager.

Skills / Knowledge / Abilities:

  • Knowledge of insurance and reinsurance concepts, general accounting, trends and business principles relevant to fiduciary accounting.
  • Team player with good communication skills.
  • Strong numerical and analytical skills.
  • Good knowledge of Microsoft packages.
  • Strong interpersonal and organisational skills.
  • Ability to find creative solutions to problems as they arise.
  • Willingness to travel.

Educational / Experience:

  • Minimum 5 GCSEs grades A to C, including Maths and English (or equivalent).
  • 2 years’ experience within the Insurance Fiduciary arena.
  • Bureau knowledge preferable but not essential.
  • Legacy knowledge preferable but not essential.