Field Based IT Support Engineer

Sector: Information Technology
Salary: £27,000 - £32,000
Location: Bury St Edmunds
Role: Full Time
Contract: Permanent
Job ref: 907691
Apply Now

The Just Recruitment Group are delighted to be supporting our client who are seeking a Field Based IT Support Engineer based in the Bury St Edmunds area.

Job Purpose:
Working as part of a national UK based IT infrastructure and operations team supporting the business’s IT technical requirements.

  • Project manage and implement infrastructure and business development projects.
  • Assist in the management of IT equipment and services such as PCs, Mobile devices, servers, printers, network, facilities of meeting rooms and telephony (VoIP & Mobiles).
  • The role will support our Chiswick, Middleton and Bury sites and will require travel to all sites as necessary – pattern to be agreed.


  • Provide 2nd / 3rd line on-site support as required.
  • Provide technical information as required in relation to incidents.
  • Manufacturing system support (e.g. AX/CDC/Maximo)
  • Escalation of 3rd party outsourced partner support calls to system vendor and management thereof.
  • Assist in the analysis of 3rd party outsourced tickets, resolution details and outstanding actions to identify continuous improvement opportunities.
  • Assist in network server support and maintenance activities and processes.
  • Assist in managing the telephony systems – VoIP, mobiles and Skype for Business.
  • Supporting infrastructure such as server or networks and office / site IT facilities including meeting rooms.
  • Ensure ITIL practices are being applied in line with the company policies, procedures and priorities.

Project Management:

  • Work with the business to understand office and production site systems to facilitate the resolution of issues and implement solutions / upgrades as necessary.
  • Analysing project requirements, evaluating solutions, preparing proposals, implementations and providing technical input as necessary.
  • Work with the business to define business requirements predominantly around factory systems and infrastructure.
  • Evaluate and propose improvements to desktop systems and provide extended support as and when required.
  • Scope technical requirement and evaluate options.
  • Propose / recommend solutions to the business.
  • Assist in the sourcing and purchasing of IT equipment.
  • Work with 3rd parties to deliver on time and within budget.
  • Implement solution(s) managing testing and training.

Technical Skills:

  • Good working knowledge of Windows 7, Internet Explorer and MS Office suite of products.
  • Good experience of Office 365 Administration and product offerings.
  • Mobile device management (iPhones, iPads, Android, etc.) knowledge.
  • Experience with building, configuring and troubleshooting PC hardware / systems.
  • Experience of working on manufacturing systems specifically production floor systems like shop floor data capture (e.g. AX, CDC, Maximo).
  • Experience of VMWare, Networking, telephony.
  • Project management skills essential.
  • Knowledge of server / client operations in a domain including Active Directly and print server environments.
  • Knowledge of IT service processes ITIL and best practices.

Personal Skills:

  • University degree desirable.
  • Qualifications in IT would be advantageous although a strong technical aptitude that can be demonstrated will be sufficient.
  • Demonstrates independent and pro-active thinking, able to work alone and unsupervised, taking the initiative when necessary.
  • Excellent problem-solving skills and ability to demonstrate a positive attitude under pressure.
  • A forward thinker with the ability to prioritise a high workload across the sites providing both on-site and remote support.
  • Strong customer service mind-set is essential with a ‘can do’ attitude.
  • Ability to communicate with all levels of internal and external contacts.
  • Self-motivated, results driven and flexibility to ‘do what it takes’ to resolve problems.
  • Adaptable individual able to work under pressure and be flexible when necessary to respond to issues which may occasionally require out of hours work.

In return our client offers a competitive salary, dependent on experience. All travel expenses will be covered by the business including hotel stays with meal allowances etc.

The company also operate a bonus scheme of 5% of the salary which is 50% company performance, 50% individual performance based.

Our client are a highly desirable company to be a part of, offering ongoing training and development opportunities and a supportive working environment.

For more information apply today.

Contact Ellen Dalena to talk about this role on 01440 270011