German Customer Service

Sector: Customer Service
Salary: £18,670.00
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 906761
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The Multilingual Customer Service Agent’s (MCSA) key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high quality customer service experience every time.

As a MCSA you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspect of the customer service team workload.

Key Accountabilities:

  • Managing customer queries via telephone, email and live chat on a day to day basis for your assigned country
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries
  • Delivering a first-rate customer service experience in all cases
  • Keeping emails up to date with a response time of 1 hour
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
  • Assisting the UK customer service team at peak times
  • Carrying out any other ad hoc duties requested by your line manager to support the customer service function

Ideal Candidate Specification:

  • Native (or fluent) ability in relevant language for customer base – both spoken and written
  • Enthusiastic and friendly personality
  • Ability to communicate professionally via telephone and email
  • Strong team player and flexibly in regards to working hours
  • Affinity to sports nutrition and/or fitness is an advantage

Salary, Hours & Benefits:

Salary: £18,670.08 with increase after 6 months, 1 year and 2 years

Working hours: 40 hours per week currently 8am to 5pm Monday to Friday (occasional weekend may be required)

Contact Jody Collings to talk about this role on 01473 259923