Key Customer Account Manager
||£22,000 - £25,000 per annum
Contact Bridie James to talk about this role on 01376 517079
Just Recruitment is supporting a growing business based in Halstead - they are looking for a Key Customer Account Manager.
Your key role is to be the customers champion within the business handling all requirements for a key customer within the organisation. You will be the go-to person for this account, leading, developing, educating and inspiring in all of your duties.
Key duties include but are not limited too:
- To communicate effectively with all key personnel to ensure all client activities are coordinated in advance, suitably resourced, effectively managed and tracked.
- Identify and implement procedural improvements where appropriate.
- To be fully accountable for escalated customer service issues, and ensure successful resolution, through liaison with all department Managers and client.
- To manage client expectations of capabilities, including actual and potential service achievement.
- To build and manage the client relationships and to identify and pursue new growth opportunities with the client.
- To monitor and report operational and client-specific performance metrics, including support to your Director in the preparation and delivery of client business reviews.
- To develop new client campaigns and document procedures to ensure successful implementation and delivery.
- In association with the Management team, provide client-specific briefings in advance of new campaigns, and identify and address on-going training requirements relative to their account(s).
Key skills needed for this role:
- Team working
- Being client and customer-focused
- Being results-driven
- Willing to get involved with all areas of the business
This is an excellent opportunity to join a growing business - offering free parking and excellent company benefits.
A competitive package is available for the right candidate.