Key Customer Account Manager

Sector: Customer Service
Salary: £22,000 - £25,000 per annum
Location: Halstead
Role: Full Time
Contract: Permanent
Job ref: 910400
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Just Recruitment is supporting a growing business based in Halstead - they are looking for a Key Customer Account Manager.

Your key role is to be the customers champion within the business handling all requirements for a key customer within the organisation. You will be the go-to person for this account, leading, developing, educating and inspiring in all of your duties.

Key duties include but are not limited too:

  • To communicate effectively with all key personnel to ensure all client activities are coordinated in advance, suitably resourced, effectively managed and tracked.
  • Identify and implement procedural improvements where appropriate.
  • To be fully accountable for escalated customer service issues, and ensure successful resolution, through liaison with all department Managers and client.
  • To manage client expectations of capabilities, including actual and potential service achievement.
  • To build and manage the client relationships and to identify and pursue new growth opportunities with the client.
  • To monitor and report operational and client-specific performance metrics, including support to your Director in the preparation and delivery of client business reviews.
  • To develop new client campaigns and document procedures to ensure successful implementation and delivery.
  • In association with the Management team, provide client-specific briefings in advance of new campaigns, and identify and address on-going training requirements relative to their account(s).

Key skills needed for this role:

  • Leadership
  • Team working
  • Communication
  • Being client and customer-focused
  • Being results-driven
  • Willing to get involved with all areas of the business

This is an excellent opportunity to join a growing business - offering free parking and excellent company benefits.

A competitive package is available for the right candidate.

Contact Bridie James to talk about this role on 01376 517079