Service Desk Controller

Sector: Customer Service
Salary: £19,000 per annum
Location: Braintree
Role: Full Time
Contract: Permanent
Job ref: 911029
Apply Now

Just Recruitment is recruiting for a Service Desk Controller on behalf of a company based in Braintree, Essex.

The Service desk is an incredibly important role within the company as you will be the primary point of contact for the customers and will be responsible for scheduling the engineers' diaries. This is a fast-paced role therefore you must be able to work well under pressure and display ownership for tasks from start to finish.

Due to location, you will need to drive.

Duties include;

  • Answering and screening calls from both customers and engineers
  • Logging faults and despatching engineers
  • Processing orders and organising/processing the necessary parts
  • Providing quotes to customers
  • Completion of processes to close and invoice jobs

Hours:

Monday – Friday, 8.30am - 5.00pm.

Contact Jody Collings to talk about this role on 01376 517079