My Journey: From Hiring Manager to Recruitment Consultant

Before joining Just, Gemma was a Hiring Manager at a leading national jewellery supplier. Gemma tells us what it's been like to sit at the other side of the desk...

After a decade of using recruitment agencies, I’d frequently asked myself “Why do we use them?  Why not advertise direct, save the fee and recruit ourselves. Is it really that hard?” We had access to the same tools as they did, and the CV’s came through so quick from our agencies, that it really didn’t seem like hard work. I then left my job and was given the opportunity to utilise my experience and become a Commercial Trainee Recruitment Consultant, specialising in Sales and Customer Service roles at Just Recruitment. Over the past month I have learned exactly what goes on behind the scenes, and boy, was I wrong!

It was my first day as I settled down to a morning meeting with my new colleagues. The morning meetings at Just are a chance for the consultants to discuss what open jobs they have available that day. For my benefit they gave a brief background on each client as they went. I was dumbfounded! The Consultants were reeling off business names and locations faster than I could write them down. They didn’t just know the company name; they knew who was in charge, the size of the team, even the office culture - all at the drop of a hat.

Then the consultants moved on to their candidates. Each consultant had 30 to 40 people on their books looking for work, all of which had been individually screened by them, and they knew everything about them! Where they lived, if they drove, how far they would travel. They knew this because they’d met with every single candidate face to face. These were not sales people just looking to put bums on seats and chase commission; these were experienced, knowledgeable consultants, who were only willing to recommend candidates that they had personally met.

I was then shown how to view advert responses for roles posted that weekend. Easy! I thought, read them and ping them off to the client, surely that’s all the consultants do? Wrong again. A PA role had received over 150 responses.  Each candidate needed to be called and pre-qualified for the role, their CV’s meticulously discussed with a fine-tooth comb.

Not all made the cut - if these candidates did not reach the expectations that the consultants set for their clients, they were not added to the database, let alone submitted for the position they applied for. These guys are highly skilled at weeding out those who will be an asset to their clients. Standards are high, and they take no prisoners.

The last 4 weeks have opened my eyes up to just how hard the recruitment consultant world is. It is fast paced and ever changing. As your business grows and changes, so does your recruitment consultant.  They grow with you on your journey.

Their wealth and knowledge is outstanding; you’re not paying for assistance in your search for a new employee, you’re rewarding a team of knowledgeable recruitment professionals who know you and their candidates as well as their own phone number.

And that is why a recruitment consultant is most certainly worth every penny.

In fact, I think they’re priceless!

© Copyright Just Recruitment 2018

After this insight, you should read - How to succeed as a newbie recruitment consultant

Or see aspects of the recruitment process that are changing – The Just Recruitment Guide to Video Interviews

Jobs currently available

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QA Manager
Sector: Engineering and Manufacturing
Salary: Discussed on application
Location: Saffron Walden
Role: Full Time
Contract: Permanent
Job ref: 910873
About the role

Our client is seeking an experienced Quality Assurance Manager to join them on a permanent, full-time basis. This opportunity offers stability, longevity and professional development.

Reporting directly to the MD, the Quality Assurance Manager will be responsible for:

  • Maintaining and improving the Company's Quality Management System and ensure internal compliance
  • Working with all departments to ensure their procedures are being followed and to improve their internal and cross-functional processes and procedures
  • Ensure that the quality of current and newly introduced products is compliant and traceable
  • Coordinate Quality activities with all over departments
  • Develop and improve quality relationships with all customers of the Company
  • Responsible for all Quality activities and personnel in the Quality Department for the Company
  • Provide strong leadership in the day-to-day operations of the Quality department and mentor the members of the team
  • Establish performance goals for all departmental employees and monitor performance on a continual basis
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  • Member of the Company's Management team
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  • Formulate the departmental strategy aligned to the overall Company strategy
  • Embed a Continuous Improvement culture within the Quality Dept and contribute to the Continuous Improvement programme across the site

Requirements:

  • HND or equivalent qualification in Engineering or a related technical field required
  • Minimum 5 years experience in a Manufacturing environment
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Customer Service Administrator
Sector: Customer Service
Salary: £22,000 per annum
Location: Halstead
Role: Full Time
Contract: Permanent
Job ref: 910871
About the role

Just Recruitment is delighted to be supporting a well-regarded organisation at the forefront of its sector that is looking to add a Customer Service Administrator to its team, due to growth – based on the outskirts of Halstead.

The main purpose of the role is to service current and prospective customers by receiving and processing orders, enquiries and general information in a timely and courteous manner.

Key tasks include:

  • Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, redirecting calls to relevant departments
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  • Arranging couriers and/or carriers as required
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Key requirements for the role:

  • Excellent computer skills
  • Good eye for detail
  • The ability to work well under pressure
  • Courteous

Previous experience requirements:

  • Previous Customer Service Administrative experience gained within an office environment
  • Excellent telephone manner with the ability to communicate at all levels
  • High level of attention to detail and accuracy
  • Good working knowledge of Microsoft Office and experience of in-house systems
  • Ability to multi-task and prioritise own workload
  • Exceptional communication skills, both written and verbal
  • Understanding of the importance of data protection and adherence to the process

Offering free parking and an excellent working environment, this is a great opportunity to join a growing team.

Working Monday to Friday 37.5 hours per week - offering a competitive salary and company benefits.

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Production Operative
Sector: Engineering and Manufacturing
Salary: £8.91 per hour
Location: Needham Market
Role: Full Time
Contract: Temporary
Job ref: 910811
About the role

Want to work in a safe, clean environment?
And have the possibility of ongoing work?

Just Recruitment is recruiting for a Temporary Production Operative to be based in Needham Market.

Duties include:

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Working hours:

8.30am - 5.00pm Monday to Friday

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