Customer Account Administrator

Just Recruitment is working with a well-regarded business at the forefront of its sector, located in Haverhill, to recruit an Office Administrator to join their established and stable team on a full-time, permanent basis.

As an Office Administrator, you will play a pivotal role in ensuring the smooth operation of the fire safety maintenance services. You will manage the scheduling of engineers, coordinate service calls, and provide administrative support to ensure the clients receive timely and professional service.

Key responsibilities include:

• Plan and assign maintenance and service jobs to engineers, optimising their schedules for efficiency.
• Respond to emergency call-outs and coordinate urgent service requests.
• Act as the first point of contact for clients, handling inquiries and service requests professionally.
• Keep clients informed of scheduled visits, changes, and updates, following different client processes
• Prepare and distribute job sheets, quotes, and service reports.
• Manage inventory levels and order necessary parts or equipment for engineers.
• Maintain accurate records of visits, repairs, and client interactions in the **CRM system.
• Assist with building and maintaining audit folders.
• Liaise with engineers and management to resolve operational challenges.

Skills and qualifications requirements include:

• Proven experience in scheduling, administration, or a similar role, in the fire safety, maintenance, or service industry a bonus!
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.

Hours: Monday to Friday, 08.30 to 16.30 with a half-hour unpaid lunch (37.5 hours).

Currently based in Haverhill, moving in June/July to Linton.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is partnering with an innovative company to recruit a Business Support Assistant for their team based in Ipswich.

Reporting to the Operations Director, the Business Support Assistant’s purpose is to support the respective business unit with administrative resources and organisational and departmental functionality.

The ability to manage diaries and co-ordinate travel requirements is essential, as is the ability to maintain a high level of integrity, communicate, prioritise workload, and handle multiple tasks with a proactive, accountable, efficient and organised approach.

Duties include:

• Arrange and coordinate diaries for meetings and booking meeting rooms.
• Set up meeting facilities, organise refreshments/lunch requirements and IT equipment.
• Organise and coordinate travel arrangements; flights, hotels, parking and transportation.
• Organise and coordinate restaurant bookings.
• Compile general correspondence as required.
• Day-to-day administration support to business teams as designated.
• Management of department spreadsheets.
• Maintain credit card records.
• Production of documentation as required within the business area of responsibility.
• Support other members of the Business Support Team as and when required and cover during periods of absence.
• Order department stationary.

Role requirements include:

• Strong administrative abilities.
• Ability to work to deadlines.
• Ability to always apply discretion, together with a high degree of confidentiality.
• To work as part of a busy integrated team.
• Extensive liaison and strong communication abilities.

Key experiences include:

• Previous experience within high-level administration.
• Previous experience with the full Microsoft Office package.
• Previous experience in diary management, coordinating meetings, and arranging travel and bookings.

Hours:

• Monday to Friday (9.00am to 5.00pm).
• Hybrid working is available after successful completion of the probationary period (min. of 3 days in the office, up to 2 days at home).

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is partnering with a well-established and successful business in Witham to recruit a Customer Service Administrator to join their long-standing team.

You will be responsible for providing a high level of customer service to regular customers and internal customers such as production, accounts, transport and the sales team. Work to key KPI’s to ensure the highest levels of customer service are maintained and improved upon.

Duties include:

• Vet customer orders ready for processing onto the system. This includes applying the correct delivery dates to suit the customer's requirements whilst ensuring it fits in with the production dates, capabilities and delivery areas.
• Answering the telephone within 3 rings and having an enthusiastic attitude to deal with and resolve customers' queries or issues in a timely manner.
• Proactively chase customers to resolve queries if they have not come back with a response. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
• Support the end-of-month invoicing procedure, investigate and find any missing delivery notes.
• Routinely speak to key accounts and regular customers to grow a productive working relationship with them. 

Key skills required:

• Exceptional customer service skills — you must have a friendly and positive phone manner.
• Energetic, self-driven and motivated.
• Excellent attention to detail.
• Ability to continually multitask.
• Ability to prioritise your time to plan and organise your day.
• Ability to learn and absorb information.

Hour: Monday to  Friday, 8.30am to 5.00pm.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is partnering with a well-established and successful business in Earls Colne to recruit a Warehouse Team Leader to join their long-standing team.

You will have previous warehouse experience or proven experience with a leadership position in a similar role.

Duties include:

• Supervise employees as they undertake their activities related to order fulfilment
• Ensure orders are fulfilled in a timely and effective manner
• Be the first port of contact for employees, escalating problems to the management team when necessary
• Ensure employees adhere to Health & Safety regulations and relevant laws
• Monitor employee performance, monitoring their progress towards goals set
• Monitor the warehouse housekeeping, ensuring a clean and safe work area is maintained
• Picking accurately from locations and notifying the front-line manager of any shortages
• Packing customer orders
• Supervision of container loading and unloading

Ideal role requirements include:

• Hold a valid Forklift Licence
• Have good communication skills
• Have proven leadership and employee management skills
• Have knowledge of warehouse management systems (WMS)

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment seeks a responsible and proactive Shift Production Operator for a manufacturer, based in Witham, Essex.

This is a shift-based role across seven days, involving:

• Operating food manufacturing machinery
• Updating paper records and entering data into IT systems
• Performing cleaning duties to maintain hygiene standards
• Working independently for the majority of the shift

Role responsibilities will include:

• Operating filling equipment, a cooler and a product storage plant
• Liaison with staff to determine availability of raw materials
• Movement of product to the final store
• Sampling of the product
• General cleanliness of production areas, conveying equipment, coolers, etc.
• Record keeping in line with quality procedures

Experience in production line operation in the food and beverage sector and knowledge of HACCP would be advantageous.

This role offers excellent company benefits, a competitive salary and shift allowance.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.