Customer Account Administrator

Sector: Public Service and Administration
Salary: £26,000 - £28,000 per annum
Location: Earls Colne
Role: Full Time
Contract: Permanent
Job ref: 913688
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Just Recruitment is working with a vibrant company built on the values of putting their clients first, providing the highest quality in service, and being a great team. They have big growth plans and are looking for an ambitious and talented Customer Account Administrator to join their growing team at their site in Earls Colne.

Duties include:

  • Assisting with the onboarding of new clients, working closely with the management team
  • Assisting management with client account health on the in-house system
  • Support managers to build and maintain the client relationship
  • Assist the management team with new client campaigns and procedures to ensure successful implementation and delivery
  • Processing daily system errors
  • Uploading spreadsheets to internal systems
  • Providing software templates to clients
  • Providing clients with regular carrier and courier updates, and updating internal software to reflect the changes
  • Escalating issues to the relevant managers

Other responsibilities will include:

  • Answering the telephone
  • Replying to emails
  • Meeting and greeting site visitors

Role experience and requirements include:

  • An ability to learn new skills
  • A desire to expand your work-based knowledge
  • A desire to work in a team environment
  • Outstanding verbal and written communication skills
  • A passion to deliver outstanding customer service
  • A strong willingness to be helpful to clients and an eagerness to solve any problems
  • A can-do-attitude, with a hands-on-approach
  • Knowledge of Microsoft Office, Excel, Word, and Web-based systems
  • Ability to escalate issues using your own initiative
  • Self-motivation
  • Knowledge of order management software

Hours: 08.30 to 17.30, Monday to Friday, full-time, 40 hours a week.

This is an office-based with free parking on-site.

Please note: Due to the company’s location, you will need to have your own transport.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Contact Jody Collings to talk about this role on 01376 517079