Find Us

Just Recruitment is supporting a growing business based in Halstead - they are looking for a Key Customer Account Manager.

Your key role is to be the customers champion within the business handling all requirements for a key customer within the organisation. You will be the go-to person for this account, leading, developing, educating and inspiring in all of your duties.

Key duties include but are not limited too:

• To communicate effectively with all key personnel to ensure all client activities are coordinated in advance, suitably resourced, effectively managed and tracked.
• Identify and implement procedural improvements where appropriate.
• To be fully accountable for escalated customer service issues, and ensure successful resolution, through liaison with all department Managers and client.
• To manage client expectations of capabilities, including actual and potential service achievement.
• To build and manage the client relationships and to identify and pursue new growth opportunities with the client.
• To monitor and report operational and client-specific performance metrics, including support to your Director in the preparation and delivery of client business reviews.
• To develop new client campaigns and document procedures to ensure successful implementation and delivery.
• In association with the Management team, provide client-specific briefings in advance of new campaigns, and identify and address on-going training requirements relative to their account(s).

Key skills needed for this role:

• Leadership
• Team working
• Communication
• Being client and customer-focused
• Being results-driven
• Willing to get involved with all areas of the business

This is an excellent opportunity to join a growing business - offering free parking and excellent company benefits.

A competitive package is available for the right candidate.

Just Recruitment is recruiting for a Supply Planning Manager for their client based in Sudbury, Suffolk.

The role will involve leading a planning team responsible for the tactical purchasing, production scheduling and customer service of reagents and consumables according to customer orders, forecast and S&OP process.

Key tasks and responsibilities:

• Accountable for the production scheduling of a range of subcomponents and finished goods
• Accountable for the day to day purchasing through a team of material planners
• Responsible for key outputs and providing visuals for the site to track against key metrics, e.g. OTD
• Responsible for the stock of Raw Materials, Work in Progress, Accessories, Finished Goods and stock at Vendor
• Responsible for the supply element of the S&OP process, agreeing production volumes and ensuring resource, capacity and materials are in place to achieve.
• Key person on site for supply chain-related queries and processes
• Assess and improve Supplier Performance
• Liaise with: Stores, Warehouse, Quality, Production, Finance, and engineering to ensure all planned and possible downtime or overtime are accounted for
• Manage Customer and Senior Management expectations
• Responsible for Supply chain processes, procedures and use of CAPA/ IR tools
• Responsible for cost centre spend, budgets and forecasting

Your experience and skills:

• Experienced people manager
• Knowledge of production planning from a manufacturing environment
• Experience of purchasing
• Sound understanding of an ERP system and MRP
• Good verbal communication, comfortable with speaking to staff at all levels and able to justify decision-making process
• Demonstrable knowledge of Microsoft Excel
• Strong organisational skills
• Strong problem-solving skills
• Quality comes first attitude

Desirable:

• Sound SAP knowledge
• Experience in leading projects/ tasks and working effectively in teams
• Comfortable with data analysis
• Desire to improve, lead
• Experience of working in a highly regulated environment
• Business degree, or supply chain-related qualification, e.g. CIPS/ APICS