Customer Services Executive
| Sector: |
Customer Service |
| Salary: |
Discussed on application |
| Location: |
Sudbury, Suffolk |
| Role: |
Full Time |
| Contract: |
Permanent |
| Job ref: |
TB14 |
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Just Recruitment is recruiting for a Customer Services Executive for a manufacturer based in Sudbury, Suffolk.
As a Customer Services Executive, you will play a key role within the sales and marketing team — delivering exceptional service to both new and existing customers while managing ongoing accounts.
You will answer customer questions, solve problems, and provide information about the company’s products and services — all while building strong relationships and ensuring long-term customer satisfaction.
Key responsibilities include:
- Assess incoming enquiries from direct communication or the sales team
- Create quotations and tender documentation
- Follow up on quotations at appropriate points in the process
- Manage the CRM system
- Manage the lead generation tools
- Processing incoming sales orders
- Liaise with the order fulfilment team for the smooth supply of products to customers
- Manage any after-sales requirements
- Help project manage key projects and clients
Role requirements include:
- Must possess excellent communication skills, both oral and written
- Previous experience in a similar role is preferable
- Experience within the engineering/manufacturing sector is preferred
- Good knowledge of and proficiency in Microsoft Office and basic database skills
- Must be able to understand business calculations and be competent to correspond via email in a professional manner
- Must be an excellent face-to-face communicator
- Telephone communication skills are of a high standard
- One of the keys to success is to develop professional relationships with decision makers, and so the ability to ‘connect’ with people and build networks should come naturally
- You will be based at the Sudbury office, with occasional requirements for site and customer visits
Skills and qualifications to include:
- A highly capable person with strong planning and scheduling skills
- Self–driven, results-oriented, and with a positive outlook and a clear focus on high-quality standards
- An independent person with good organisation and planning skills, who is capable of objectively assessing and improving their own and the department’s performance
- Must be reliable, tolerant, and be able to work under pressure. The ability to be professional at all times and represent the company in a professional manner is a prerequisite
- Tenacity and the ability to see things through to the end goal are desired traits
- Must be able to work alone as well as work within a team
- When required, able to work extra hours to accommodate the business needs, which may include occasional travel
Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunity employer and welcome applications from all suitable candidates.
Contact Tracey Bates to talk about this role on 01376 517079
