Internal Sales and Customer Support Advisor
Sector: |
Customer Service |
Location: |
Sudbury |
Role: |
Full Time |
Contract: |
Permanent |
Job ref: |
913356 |
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Just Recruitment is working with a well-regarded and established business based in Sudbury – actively seeking to add an Internal Sales and Customer Support Advisor to its team.
The key purpose of this role is to offer a 1st class service to all customers, contacting the business via phone, email or web orders. You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, throughout the business.
Duties include:
- Processing customer orders
- Preparing quotes/bills of materials and determining effective pricing
- Dealing with sales enquiries on all products within the company’s range
- Dealing with enquiries on customer accounts
- Liaising with the Warehouse regarding special delivery orders
- Raising purchase orders
- Following up with quotations
- Managing all aspects of customer relationships
- Working as part of the team to drive positive company sales results
- Hit and exceed agreed KPI’s
- Willingness to learn processes already in place whilst striving to improve
- Ensuring all customers are dealt with in a timely and friendly manner
- Undertake ad hoc projects as required
Role requirements:
- Experience of working within an Internal Sales/Customer Service team
- An understanding of the sales process within a distribution environment
- IT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantage
- Excellent communication skills both written and spoken
- Able to work as part of the team or on own initiative
- Flexible attitude to working patterns
- A natural problem solver
This is a great opportunity, to join a stable team.
Working hours are Monday to Friday 8am to 5pm.
The role offers an excellent working environment as well as a great benefits package.
Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.
Contact Bridie James to talk about this role on 01376 517079