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IT Service Technician Analyst
Sector: |
Information Technology |
Salary: |
£16.00 per hour |
Location: |
Sudbury |
Role: |
Full Time |
Contract: |
Temporary |
Job ref: |
911555 |
Expired
Just Recruitment is recruiting for an IT Service Technician Analyst on behalf of a company based in Sudbury.
Paying £16 per hour, working a 37.5 hour week.
Position summary:
Duties for this position include, but are not limited to:
- Support and development of the company systems
- Support and administration of software and hardware
- Setup and integration of technologies and advising various departments on general technology-related items.
This position will also serve as a general technical support specialist for all applications along with supporting the site during high call volume periods.
Essential duties and responsibilities:
Include, but are not limited to:
- Provide technical (helpdesk) support to system users
- Assist with master data daily functions and project works
- Keep up-to-date with new and changing technologies (internal and external)
- Advice and help implement new technology
- Develop and support methods and technical procedures for the site
- Provide troubleshooting solutions for computer or operating systems that affect delivery
- Work closely will all other departments for collaborating on IT projects
- Train staff and stakeholders on technical issues as needed
- Provide technical support to projects and contractors as requested
- Analyse complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions
- Implement and training of programme applications appropriate to assigned duties and projects
- Support demands and service requests according to IT governance strategies, regulations and in accordance with Cyber and Information security policies
- Out of hours works required for maintenance works or project plans
- Assist with other duties outlined by the IT BP at Sudbury
- Maintain confidentiality of information processed or prepared
- Coordinate, research and analyse reports
- Proactively seek business opportunities and proposals to IT BP
- Stay connected with and utilise company channels such as Teams and Yammer
Qualifications/Experience:
- Ideally, 5 years experience in a similar position
- Demonstrated success in working with people in establishing change management plans
- Strong communication and collaboration skills
- Experience or training received in providing technical support
- Performs a wide variety of duties and responsibilities with accuracy and speed under the pressure of sensitive deadlines
- Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks
- Ability to adapt to and learn new technologies
- Proficient knowledge of database structure with the ability to enter, manipulate and report data
- Establish and maintain effective working relationships at all levels
- Perform time management and scheduling functions, meet deadlines and priorities
- Must possess positive, professional interpersonal skills
Technical skills:
- Installation, operating, maintenance and repair of operating systems, networks, and programmes
- Data analysis and reporting
- ERP/SQL query data process knowledge
- MS Power platform (PowerApps and BI)
- MS 365
- Windows Operating Systems and controls
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