IT Service Technician Analyst

Sector: Information Technology
Salary: £16.00 per hour
Location: Sudbury
Role: Full Time
Contract: Temporary
Job ref: 911555
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Just Recruitment is recruiting for an IT Service Technician Analyst on behalf of a company based in Sudbury.

Paying £16 per hour, working a 37.5 hour week.

Position summary:
Duties for this position include, but are not limited to:

  • Support and development of the company systems
  • Support and administration of software and hardware
  • Setup and integration of technologies and advising various departments on general technology-related items.

This position will also serve as a general technical support specialist for all applications along with supporting the site during high call volume periods.

Essential duties and responsibilities:
Include, but are not limited to:

  • Provide technical (helpdesk) support to system users
  • Assist with master data daily functions and project works
  • Keep up-to-date with new and changing technologies (internal and external)
  • Advice and help implement new technology
  • Develop and support methods and technical procedures for the site
  • Provide troubleshooting solutions for computer or operating systems that affect delivery
  • Work closely will all other departments for collaborating on IT projects
  • Train staff and stakeholders on technical issues as needed
  • Provide technical support to projects and contractors as requested
  • Analyse complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions
  • Implement and training of programme applications appropriate to assigned duties and projects
  • Support demands and service requests according to IT governance strategies, regulations and in accordance with Cyber and Information security policies
  • Out of hours works required for maintenance works or project plans
  • Assist with other duties outlined by the IT BP at Sudbury
  • Maintain confidentiality of information processed or prepared
  • Coordinate, research and analyse reports
  • Proactively seek business opportunities and proposals to IT BP
  • Stay connected with and utilise company channels such as Teams and Yammer


  • Ideally, 5 years experience in a similar position
  • Demonstrated success in working with people in establishing change management plans
  • Strong communication and collaboration skills
  • Experience or training received in providing technical support
  • Performs a wide variety of duties and responsibilities with accuracy and speed under the pressure of sensitive deadlines
  • Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks
  • Ability to adapt to and learn new technologies
  • Proficient knowledge of database structure with the ability to enter, manipulate and report data
  • Establish and maintain effective working relationships at all levels
  • Perform time management and scheduling functions, meet deadlines and priorities
  • Must possess positive, professional interpersonal skills

Technical skills:

  • Installation, operating, maintenance and repair of operating systems, networks, and programmes
  • Data analysis and reporting
  • ERP/SQL query data process knowledge
  • MS Power platform (PowerApps and BI)
  • MS 365
  • Windows Operating Systems and controls
Contact Ellen Peters to talk about this role on 01787 881962