This job has now expired, however you can view many more jobs like this one.
Search more jobs
Returns Processing Team Leader
Sector: |
Transport, Logistics and Shipping |
Salary: |
£22,000 - £22,318 per annum |
Location: |
Saxham, Suffolk |
Role: |
Full Time |
Contract: |
Permanent |
Job ref: |
912390 |
Expired
Just Recruitment is recruiting a Returns Processing Team Leader on behalf of a company based in Saxham, Suffolk.
About the role:
To oversee the daily running of the Returns Processing Department, alongside the Returns Supervisor making sure that all Returns are processed in a timely fashion and in line with customer requirements.
Tasks Include:
- Being responsible for H&S checks and assisting the Returns Supervisor in maintaining H&S records.
- Ensure staff act and conduct themselves in a safe manner in line with H&S guidelines.
- Processing returns from numerous customers specifically those from the EU.
- Handling telephone and email queries in a professional and timely manner.
- Dealing with customer queries on stock issues and stock held.
- Liaising with customer service advisors to assist with their tasks.
- Keeping the warehouse tidy and organised.
- Assisting in other areas of business as required.
- Unloading goods in / checking in goods.
- Loading outbound deliveries.
- Leading a team working to strict deadlines.
- Working to set productivity levels maintaining throughput and efficiency of processing.
- Completion of weekly KPI information for financial purposes when Returns Supervisor isn’t available.
- Arranging team holidays and maintenance of suitable cover for the daily running of dept.
- Build and maintain relationships across various departments and with the customer.
- Undertaking any other duties as may be required.
Qualifications and skills required:
- Has the ability to lead and influence a team.
- Good understanding of and, ability to communicate in, written English.
- Good ability to verbally communicate in English with the confidence to speak with customers regularly.
- Understanding of how to use a PC specifically Microsoft Excel. Competent enough to learn new software applications.
- Has previous experience in warehouse operations.
- PPT / MHE experience is highly preferred.
- Has prior experience in production line type processing.
- Knowledge of company health and safety policy.
Search more jobs