This job has now expired, however you can view many more jobs like this one.

Search more jobs

Returns Processing Team Leader

Sector: Transport, Logistics and Shipping
Salary: £22,000 - £22,318 per annum
Location: Saxham, Suffolk
Role: Full Time
Contract: Permanent
Job ref: 912390
Expired

Just Recruitment is recruiting a Returns Processing Team Leader on behalf of a company based in Saxham, Suffolk.

About the role:

To oversee the daily running of the Returns Processing Department, alongside the Returns Supervisor making sure that all Returns are processed in a timely fashion and in line with customer requirements.

Tasks Include:

  • Being responsible for H&S checks and assisting the Returns Supervisor in maintaining H&S records.
  • Ensure staff act and conduct themselves in a safe manner in line with H&S guidelines.
  • Processing returns from numerous customers specifically those from the EU.
  • Handling telephone and email queries in a professional and timely manner.
  • Dealing with customer queries on stock issues and stock held.
  • Liaising with customer service advisors to assist with their tasks.
  • Keeping the warehouse tidy and organised.
  • Assisting in other areas of business as required.
  • Unloading goods in / checking in goods.
  • Loading outbound deliveries.
  • Leading a team working to strict deadlines.
  • Working to set productivity levels maintaining throughput and efficiency of processing.
  • Completion of weekly KPI information for financial purposes when Returns Supervisor isn’t available.
  • Arranging team holidays and maintenance of suitable cover for the daily running of dept.
  • Build and maintain relationships across various departments and with the customer.
  • Undertaking any other duties as may be required.

Qualifications and skills required:

  • Has the ability to lead and influence a team.
  • Good understanding of and, ability to communicate in, written English.
  • Good ability to verbally communicate in English with the confidence to speak with customers regularly.
  • Understanding of how to use a PC specifically Microsoft Excel. Competent enough to learn new software applications.
  • Has previous experience in warehouse operations.
  • PPT / MHE experience is highly preferred.
  • Has prior experience in production line type processing.
  • Knowledge of company health and safety policy.
Search more jobs