Service Desk Controller

Just Recruitment is working with a growing organisation based on the outskirts of Halstead, actively seeking a 'Customer Service Supervisor' to join its client-focused team.

The key purpose of the role is to be the main point of contact for all client communication and to be responsible for the delivery of exceptional levels of customer care.

Key duties include:

• Answering and directing telephone calls
• Answering emails
• Meeting and greeting site visitors
• Assisting with the onboarding of new clients, working closely with the Management team
• Supporting managers to build and maintain client relationship
• Supporting the Management team, with customer service issues, aiming for successful resolution through liaison with all department managers and clients
• Supporting the management team, managing client expectations of the company’s capabilities, including actual and potential service achievement
• Assisting the Management team with new client campaigns and procedures to ensure successful implementation and delivery
• Processing daily system errors
• Providing software templates to clients
• Updating rates on the software
• Escalating issues to the relevant managers
• Taking responsibility for complex queries

Requirements for this role:

• Previous experience working in an office or customer-service-based role
• Excellent customer service
• Excellent verbal and written communication
• Excellent organisational skills
• Ability to use Microsoft Word and emails
• Ability to demonstrate a high level of professionalism, integrity, and commitment
• Ability to maintain accurate records and file notes
• Strong administration and organisational skills
• Ability to manage conflicting priorities, calmly and pragmatically

To be considered for this role, you must have access to your own transport due to the company’s location - you must also have a proven background in a customer service-based role.

Working hours are Monday to Friday, 08.30 to 17.30.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is working with a well-regarded and established business based in Sudbury – actively seeking to add an Internal Sales and Customer Support Advisor to its team.

The key purpose of this role is to offer a 1st class service to all customers, contacting the business via phone, email or web orders. You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, throughout the business.

Duties include:

• Processing customer orders
• Preparing quotes/bills of materials and determining effective pricing
• Dealing with sales enquiries on all products within the company’s range
• Dealing with enquiries on customer accounts
• Liaising with the Warehouse regarding special delivery orders
• Raising purchase orders
• Following up with quotations
• Managing all aspects of customer relationships
• Working as part of the team to drive positive company sales results
• Hit and exceed agreed KPI’s
• Willingness to learn processes already in place whilst striving to improve
• Ensuring all customers are dealt with in a timely and friendly manner
• Undertake ad hoc projects as required

Role requirements:

• Experience of working within an Internal Sales/Customer Service team
• An understanding of the sales process within a distribution environment
• IT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantage
• Excellent communication skills both written and spoken
• Able to work as part of the team or on own initiative
• Flexible attitude to working patterns
• A natural problem solver

This is a great opportunity, to join a stable team.

Working hours are Monday to Friday 8am to 5pm.

The role offers an excellent working environment as well as a great benefits package.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is working with a growing organisation based in the Braintree area – actively seeking a Sales Executive to join its friendly and vibrant team.

As a Sales Executive, you will play a critical role in driving revenue growth and expanding the customer base through proactive outbound sales, strategic planning, and effective relationship building.

Key responsibilities include:

• Develop and execute outbound sales strategies to identify and target prospective customers.
• Utilise a variety of channels, including cold calling, email outreach, social selling, and networking, to engage potential clients and generate leads.
  Build and nurture relationships with customers through ongoing communication and engagement.
• Understand the needs and priorities of potential customers and offer a bespoke sales solution to address their specific requirements.
  Develop rapport and trust with customers to maximise opportunities.

Hours: Monday to Friday, 08.00 to 17.30 (with 1 hour lunch).

Due to location, you will need to drive.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is working with a growing organisation based on the outskirts of Braintree - actively seeking a Sales Administrator to join its friendly and vibrant team.

As a Sales Administrator, you will assist the sales team ensuring smooth operations within the sales department. Your responsibilities will revolve around providing administrative assistance to sales representatives and management.

You will facilitate efficient communication between internal departments, raise quotes and orders, and ensure the accurate input of data within the sales order.

Key responsibilities include:

• Process sales orders received from customers.
• Liaise with relevant departments such as sales, operations and accounts to fulfil orders promptly.
• Act as a point of contact via telephone and emails for customer inquiries and requests.
• Work closely with the sales team to provide administrative support, raising quotations, creating sales orders.

As a Sales Administrator, you will contribute to the efficiency and effectiveness of the sales team by managing administrative tasks, supporting sales, operations and continuing to create/maintain positive relationships with the customers.

Hour: Monday to Friday, 08.00 to 17.30.

Free parking is available on-site.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is working with UK-wide merchants - looking to recruit a 'Trade Counter Advisor' to join its long-standing team in Bury St. Edmunds.

The key purpose of this role is to provide excellent service, as well as offer great product knowledge to all tradespeople and customers that visit the branch - contributing to the success of the branch.

Duties include but are not limited to:

• Handling enquiries both over the telephone and on the trade counter and advising on product lines.
• Preparing customer quotations.
• Updating customer terms.
• Progressing orders - promoting special deals.
• Proactive up-selling on trade counter.
• Placing orders with suppliers.
• Use of computer system.
• Must be happy to lend a hand in other areas of business when busy or during holiday periods.

Key skills required:

• Strong communication skills (written and oral).
• Computer literate (inc Microsoft Office).
• Efficient.

Personal attributes:

• Hard working polite team player.
• Self-motivated and understands the importance of getting the job done and/or responding to the customer as promised and on time.
• Should be punctual, well presented and like to operate in a clean and tidy manner.
• Positive, with a friendly "can do" attitude.
• A good listener, keen to learn, develop new skills and "get on" in the business.
• Thoughtful and resourceful and enjoy solving problems.
• Ambitious, with a desire to succeed would be beneficial as the role offers excellent opportunities to progress in the future.
• Building trades and plumbing knowledge are advantageous.

This is an excellent opportunity to join a growing organisation - offering a competitive salary and company bonus, development and training, charity events, lunch with suppliers, customer events etc.

Working hours:

• Monday to Friday, 7.30am to 5.00pm and every other Saturday morning.
• Overtime is paid for the Saturday morning hours.