Service Helpdesk Coordinator

Sector: Customer Service
Salary: Discussed on application
Location: Great Dunmow, Essex
Role: Full Time
Contract: Permanent
Job ref: TB27
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Just Recruitment is looking for a Service Helpdesk Coordinator to join a leading global producer of specialist equipment, based in Great Dunmow, Essex.

Operational hours: Monday to Friday, 8:00am – 6:00pm

  • Alternate rota: either 8:00am – 5:00pm or 9:00am – 6:00pm
  • One weekend in four: Saturdays 8:00am – 4:00pm and Sundays 8:00am – 1:30pm (paid at time and a half)

Duties will include:

  • Receiving calls from customers to report breakdowns
  • Receiving and processing parts orders
  • Updating Key Account call reports as required
  • Invoicing third-party contractors when required for service/installation works
  • Dispatching calls to Field Service Technicians
  • Raising quotations and chasing when outstanding
  • Issuing of daily/weekly call reports to relevant customers
  • Raising purchase orders as required

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunity employer and welcome applications from all suitable candidates.

 

Contact Tracey Bates to talk about this role on 01376 517079