Trade Counter Advisor

Just Recruitment is working with a growing organisation based on the outskirts of Halstead, actively seeking a 'Customer Service Supervisor' to join its client-focused team.

The key purpose of the role is to be the main point of contact for all client communication and to be responsible for the delivery of exceptional levels of customer care.

Key duties include:

• Answering and directing telephone calls
• Answering emails
• Meeting and greeting site visitors
• Assisting with the onboarding of new clients, working closely with the Management team
• Supporting managers to build and maintain client relationship
• Supporting the Management team, with customer service issues, aiming for successful resolution through liaison with all department managers and clients
• Supporting the management team, managing client expectations of the company’s capabilities, including actual and potential service achievement
• Assisting the Management team with new client campaigns and procedures to ensure successful implementation and delivery
• Processing daily system errors
• Providing software templates to clients
• Updating rates on the software
• Escalating issues to the relevant managers
• Taking responsibility for complex queries

Requirements for this role:

• Previous experience working in an office or customer-service-based role
• Excellent customer service
• Excellent verbal and written communication
• Excellent organisational skills
• Ability to use Microsoft Word and emails
• Ability to demonstrate a high level of professionalism, integrity, and commitment
• Ability to maintain accurate records and file notes
• Strong administration and organisational skills
• Ability to manage conflicting priorities, calmly and pragmatically

To be considered for this role, you must have access to your own transport due to the company’s location - you must also have a proven background in a customer service-based role.

Working hours are Monday to Friday, 08.30 to 17.30.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is seeking a Service Desk Controller for a company based in Witham.

This is an incredibly important role within the company as you will be the primary point of contact for the customers and will be responsible for scheduling the engineers' diaries. This is a fast-paced role, therefore you must be able to work well under pressure and display ownership of tasks from start to finish.

Duties include:

• Providing product and technical information, together with advice tailored to customer requirements.
• Handling customer enquiries via telephone or email and ensuring customer communication is a priority.
• Identifying customer product requirements and where necessary liaising with suppliers with the purchasing department.
• Allocating jobs to engineers.
• Communicating efficiently with all internal departments to ensure the correct product is allocated against each job card.
• Coordinating resources to reduce customer waiting time.
• Ordering products from suppliers and liaising with the purchasing department.

Role requirements:

• Ability to communicate efficiently, verbally expressing your ideas clearly and confidently at all levels, via email and the telephone.
• Skills to systematically establish facts and principles for problem-solving to resolve customer enquiries.
• Ability to understand and produce customer or internal reports.

Hours: Monday to Friday, 8.30am to 5.00pm.

Free parking is available on-site.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is working with a well-regarded and established business based in Sudbury – actively seeking to add an Internal Sales and Customer Support Advisor to its team.

The key purpose of this role is to offer a 1st class service to all customers, contacting the business via phone, email or web orders. You will be required to work with all colleagues and multiple departments, to ensure a smooth customer journey, throughout the business.

Duties include:

• Processing customer orders
• Preparing quotes/bills of materials and determining effective pricing
• Dealing with sales enquiries on all products within the company’s range
• Dealing with enquiries on customer accounts
• Liaising with the Warehouse regarding special delivery orders
• Raising purchase orders
• Following up with quotations
• Managing all aspects of customer relationships
• Working as part of the team to drive positive company sales results
• Hit and exceed agreed KPI’s
• Willingness to learn processes already in place whilst striving to improve
• Ensuring all customers are dealt with in a timely and friendly manner
• Undertake ad hoc projects as required

Role requirements:

• Experience of working within an Internal Sales/Customer Service team
• An understanding of the sales process within a distribution environment
• IT literate in particular MS Office and ERP systems, knowledge of SAP would be an advantage
• Excellent communication skills both written and spoken
• Able to work as part of the team or on own initiative
• Flexible attitude to working patterns
• A natural problem solver

This is a great opportunity, to join a stable team.

Working hours are Monday to Friday 8am to 5pm.

The role offers an excellent working environment as well as a great benefits package.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is working with a growing organisation based in the Braintree area – actively seeking a Sales Executive to join its friendly and vibrant team.

As a Sales Executive, you will play a critical role in driving revenue growth and expanding the customer base through proactive outbound sales, strategic planning, and effective relationship building.

Key responsibilities include:

• Develop and execute outbound sales strategies to identify and target prospective customers.
• Utilise a variety of channels, including cold calling, email outreach, social selling, and networking, to engage potential clients and generate leads.
  Build and nurture relationships with customers through ongoing communication and engagement.
• Understand the needs and priorities of potential customers and offer a bespoke sales solution to address their specific requirements.
  Develop rapport and trust with customers to maximise opportunities.

Hours: Monday to Friday, 08.00 to 17.30 (with 1 hour lunch).

Due to location, you will need to drive.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is working with a growing organisation based on the outskirts of Braintree - actively seeking a Sales Administrator to join its friendly and vibrant team.

As a Sales Administrator, you will assist the sales team ensuring smooth operations within the sales department. Your responsibilities will revolve around providing administrative assistance to sales representatives and management.

You will facilitate efficient communication between internal departments, raise quotes and orders, and ensure the accurate input of data within the sales order.

Key responsibilities include:

• Process sales orders received from customers.
• Liaise with relevant departments such as sales, operations and accounts to fulfil orders promptly.
• Act as a point of contact via telephone and emails for customer inquiries and requests.
• Work closely with the sales team to provide administrative support, raising quotations, creating sales orders.

As a Sales Administrator, you will contribute to the efficiency and effectiveness of the sales team by managing administrative tasks, supporting sales, operations and continuing to create/maintain positive relationships with the customers.

Hour: Monday to Friday, 08.00 to 17.30.

Free parking is available on-site.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.