JustExtra™ (Employee Benefits Scheme)

Our client is seeking an experienced Quality Assurance Manager to join them on a permanent, full-time basis. This opportunity offers stability, longevity and professional development.

Reporting directly to the MD, the Quality Assurance Manager will be responsible for:

• Maintaining and improving the Company's Quality Management System and ensure internal compliance
• Working with all departments to ensure their procedures are being followed and to improve their internal and cross-functional processes and procedures
• Ensure that the quality of current and newly introduced products is compliant and traceable
• Coordinate Quality activities with all over departments
• Develop and improve quality relationships with all customers of the Company
• Responsible for all Quality activities and personnel in the Quality Department for the Company
• Provide strong leadership in the day-to-day operations of the Quality department and mentor the members of the team
• Establish performance goals for all departmental employees and monitor performance on a continual basis
• Oversee all hiring, appraisal, training and discipline of Quality personnel
• Member of the Company's Management team
• Produce the Quality element of the company's annual Budget
• Formulate the departmental strategy aligned to the overall Company strategy
• Embed a Continuous Improvement culture within the Quality Dept and contribute to the Continuous Improvement programme across the site

Requirements:

• HND or equivalent qualification in Engineering or a related technical field required
• Minimum 5 years experience in a Manufacturing environment
• Ability to articulate (verbally and in writing), defend and negotiate Quality expectations with internal and external customers at all levels of management
• Good interpersonal skills with the ability to guide and educate/train at all levels

Just Recruitment is delighted to be supporting a well-regarded organisation at the forefront of its sector that is looking to add a Customer Service Administrator to its team, due to growth – based on the outskirts of Halstead.

The main purpose of the role is to service current and prospective customers by receiving and processing orders, enquiries and general information in a timely and courteous manner.

Key tasks include:

• Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, redirecting calls to relevant departments
• Raising and inputting orders and proforma invoices
• Raising quotations
• Amending orders, as required
• Scanning documentation
• Liaising with Areas Sales Managers and responding to their requests
• Arranging couriers and/or carriers as required
• Any general office associated duties

Key requirements for the role:

• Excellent computer skills
• Good eye for detail
• The ability to work well under pressure
• Courteous

Previous experience requirements:

• Previous Customer Service Administrative experience gained within an office environment
• Excellent telephone manner with the ability to communicate at all levels
• High level of attention to detail and accuracy
• Good working knowledge of Microsoft Office and experience of in-house systems
• Ability to multi-task and prioritise own workload
• Exceptional communication skills, both written and verbal
• Understanding of the importance of data protection and adherence to the process

Offering free parking and an excellent working environment, this is a great opportunity to join a growing team.

Working Monday to Friday 37.5 hours per week - offering a competitive salary and company benefits.