When words run out: meet EACH’s art therapist

Sandra Smith has been an art therapist at EACH for six years. She tells Tim Gibson what working for the charity means to her

By Tim Gibson

Settle into a seat in the art therapy room at The Treehouse, East Anglia’s Children’s Hospices’ (EACH) Ipswich hospice, and you’ll immediately be struck by something.

“...It’s about using creative expression to find meaning, or letting the mind freewheel as it comes to terms with life’s challenges.”  

Despite the mass of art materials neatly stored around the room, there is little in the way of artwork on display.

The odd painting drying here, an occasional piece of crayoning tucked into a corner, some glitter pictures just peeking from a drawer.

But the walls are bare. Gleaming white in the pale autumn sunlight as we sip tea and chat about art therapist Sandra Smith’s vital work.

“We keep the walls unadorned because we want to create a space in which patients and their families come with absolute freedom to express themselves,” Sandra explains. “That’s a central tenet of art therapy. It’s about using creative expression to find meaning, or letting the mind freewheel as it comes to terms with life’s challenges.”

This all points to another crucial feature of Sandra’s work: it’s not about creating fantastic pictures or detailed drawings. For some patients, art therapy involves simply splatting paint against a blank sheet of paper or using handprints to create an image.

For those who struggle with verbal communication, it involves directing Sandra to paint something just by facial gestures or movements of the eyes.

“Art therapy is about getting the right brain and the left brain working together,” says Sandra. “It’s focused on integrating analysis with creativity, because that’s the way patients can process what’s going on in their lives.”

Of course, many of the people Sandra provides therapy for have little awareness of the psychological theory behind her practice. She’s studied for years to develop her expertise, leaving a job in the social services to complete an MA in art therapy and joining EACH in 2013.

That training ensures Sandra creates valuable experiences for patients and their families in the midst of difficult circumstances. For the end-user, it’s all about having an encounter that is hopeful, life-giving and creative.

“We work with people who have life-limiting and terminal conditions,” she explains. “We also work with their families, and art therapy can be especially helpful in processing some of the emotions associated with bereavement. When words run out, other forms of creativity often take over.”

“By encouraging the creativity of the people in our care, we help them discern that hope, even when times are tough.”  

Sandra’s focus on the whole family is striking. It replicates EACH’s philosophy as a whole: care is extended to everyone affected by illness, not just the patients themselves.

“It’s all about establishing relationships of trust over time,” she says. “As with everyone at EACH, I am committed to building a sense of community. That’s how we work to make these tragic circumstances slightly easier to bear.”

This sense of community extends beyond the walls of EACH’s three hospices. As with the clinical staff, Sandra takes her work out into the community, offering therapy for patients and families in their homes and getting fully involved in special events such as Treefest, The Treehouse’s arts festival for patients and carers.

“As well as the therapeutic dimension of art, I can help families create mementoes and keepsakes, helping them hold onto positive memories of a loved one,” she says. These can include hand casts, portraits and paintings – objects that gesture beyond themselves and bring hope to the people left behind.

“I think of The Treehouse as a hope-filled place,” concludes Sandra. “By encouraging the creativity of the people in our care, we help them discern that hope, even when times are tough.”

 

Published: 1 July 2021
© 2021 Just Recruitment Group Ltd

If you enjoyed this article, you may like:
Twelve things you didn’t know about Ipswich
Just five benefits of employee ownership (to businesses)

Jobs currently available

Customer Services Executive
Sector: Customer Service
Salary: Discussed on application
Location: Sudbury, Suffolk
Role: Full Time
Contract: Permanent
Job ref: TB14
About the role

Just Recruitment is recruiting for a Customer Services Executive for a manufacturer based in Sudbury, Suffolk.

As a Customer Services Executive, you will play a key role within the sales and marketing team — delivering exceptional service to both new and existing customers while managing ongoing accounts.

You will answer customer questions, solve problems, and provide information about the company’s products and services — all while building strong relationships and ensuring long-term customer satisfaction.

Key responsibilities include:

  • Assess incoming enquiries from direct communication or the sales team
  • Create quotations and tender documentation
  • Follow up on quotations at appropriate points in the process
  • Manage the CRM system
  • Manage the lead generation tools
  • Processing incoming sales orders
  • Liaise with the order fulfilment team for the smooth supply of products to customers
  • Manage any after-sales requirements
  • Help project manage key projects and clients

Role requirements include:

  • Must possess excellent communication skills, both oral and written
  • Previous experience in a similar role is preferable
  • Experience within the engineering/manufacturing sector is preferred
  • Good knowledge of and proficiency in Microsoft Office and basic database skills
  • Must be able to understand business calculations and be competent to correspond via email in a professional manner
  • Must be an excellent face-to-face communicator
  • Telephone communication skills are of a high standard
  • One of the keys to success is to develop professional relationships with decision makers, and so the ability to ‘connect’ with people and build networks should come naturally
  • You will be based at the Sudbury office, with occasional requirements for site and customer visits

Skills and qualifications to include:

  • A highly capable person with strong planning and scheduling skills
  • Self–driven, results-oriented, and with a positive outlook and a clear focus on high-quality standards
  • An independent person with good organisation and planning skills, who is capable of objectively assessing and improving their own and the department’s performance
  • Must be reliable, tolerant, and be able to work under pressure. The ability to be professional at all times and represent the company in a professional manner is a prerequisite
  • Tenacity and the ability to see things through to the end goal are desired traits
  • Must be able to work alone as well as work within a team
  • When required, able to work extra hours to accommodate the business needs, which may include occasional travel


Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunity employer and welcome applications from all suitable candidates.

 

Read more
Technical Sales / Applications Engineer
Sector: Engineering and Manufacturing
Salary: £26,000 - £34,000 per annum
Location: Tiverton, Devon
Role: Full Time
Contract: Permanent
Job ref: TB13
About the role

Just Recruitment is seeking a Technical Sales / Applications Engineer for a leading client in Tiverton, Devon — an excellent opportunity for a graduate, higher apprentice, or experienced engineer to develop their career within a technical engineering environment.

Reporting to the Technical Sales Manager, this role will focus on the promotion and sales of company products to prospective, new and existing customers.

Scope:

  • Providing a Technical Sales Service to Customers
  • Dealing first-hand with customer enquiries, by telephone and digital meetings where required
  • Solving Design Problems and providing new design solutions
  • Checking and validating applications, preparing costings and quotations
  • Preparation of drawings
  • Assisting the manufacturing team with design builds

Required qualifications/experience include:

  • Ideally qualified to HNC minimum in mechanical engineering
  • Consideration given to applicants with a Mechanical Design background and good CAD skills
  • Knowledge of Machine and Production processes is advantageous
  • Working knowledge of 3D design tools such as SolidWorks or AutoCAD

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunity employer and welcome applications from all suitable candidates.

 

Read more
Procurement Manager
Sector: Purchasing and Merchandising
Salary: Discussed on application
Location: Sudbury, Suffolk
Role: Full Time
Contract: Permanent
Job ref: TB11
About the role

Just Recruitment is working with a growing manufacturing business based on the outskirts of Sudbury, in the search for a talented Procurement Manager to join their expanding team.

Required skills and qualifications:

  • CIPS Qualified - min level 5.
  • Substantial experience in a procurement leadership role within the food, ingredients, manufacturing, or FMCG sectors.
  • Experience in leading and developing high-performance teams.
  • Strong Negotiation and Supplier Management skills.

The key purpose of this role is to lead the delivery of greater strategic and operational value of the procurement function and help to deliver business-critical goals.

This is a hands-on, strategic, and operational role that requires a confident leader with deep procurement expertise and the ability to inspire and develop a team.

You will work closely with the Supply Chain Manager to shape and implement a fit-for-purpose procurement strategy, ensuring alignment with business goals across quality, cost, sustainability, and risk management. This role is pivotal in maintaining robust and value-driven supplier relationships while enabling continuous improvement in all procurement activities.

You will also oversee raw material planning and call-offs, ensuring that the business maintains the right balance between availability and inventory control — essential for production continuity and working capital efficiency.

This role includes direct line management of a Procurement Specialist, supporting their development and day-to-day activity management.

Key duties include:

  • Develop and implement a comprehensive procurement strategy aligned with business objectives, operational needs, and sustainability goals.
  • Identify, evaluate, and manage suppliers across raw materials, packaging, and indirect categories to ensure quality, continuity and cost-effectiveness.
  • Collaborate with the Supply Chain Manager and other departments to align procurement with broader supply chain goals and business plans.
  • Contribute to the company’s sustainability, traceability and ethical sourcing commitments through strategic supplier partnerships.
  • Oversee the procurement of raw materials, packaging, indirect goods and services, and CAPEX items, ensuring optimal quality, cost and delivery performance.
  • Manage tendering processes, contract negotiation and supplier onboarding activities.
  • Ensure the ERP system is updated and used effectively for procurement activities and reporting.
  • Monitor and report on procurement KPIs, savings and supplier performance metrics.
  • Build and maintain strong relationships with key suppliers and service providers, driving continuous improvement and innovation.
  • Lead supplier performance reviews, audits and corrective action processes.
  • Identify and assess risks within the supply base and implement mitigation strategies to ensure business continuity.
  • Lead, mentor and develop the procurement team to achieve high levels of engagement, performance and professional growth.
  • Foster a culture of accountability, collaboration and continuous learning within the team.
  • Support the wider Supply Chain team by contributing to cross-functional initiatives and projects.
  • Ensure adherence to company procurement policies, financial controls and ethical standards.
  • Support internal and external audits with relevant documentation and compliance reporting.
  • Drive process improvement initiatives and embed best practices across the procurement function.

Build and nurture key working relationships with Production, Quality Assurance, Finance, Warehousing, Sales and Commercial Teams, Suppliers, Logistics Providers and Regulatory Bodies.

This is an excellent opportunity to drive change within a business — offering a great working environment.

Working hours for this role are Monday to Friday, 8am - 5pm, although some flexibility is required.

Please note that due to the location of the business, you must have access to your own transport.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunity employer and welcome applications from all suitable candidates.

 

Read more
Purchasing Supervisor
Sector: Purchasing and Merchandising
Location: Ipswich
Role: Full Time
Contract: Permanent
Job ref: JC24
About the role

Just Recruitment is partnering with a growing, industry-leading organisation in Ipswich to recruit a Purchasing Supervisor.

Working collaboratively within a fast-paced, team-oriented purchasing function, you will take responsibility for taking the highly successful Purchasing Team to the next level of procurement. Reporting to the Purchasing Manager, the emphasis of the role is to work with existing team members to build key skills and to improve current processes. It will involve resolving daily issues, building and maintaining supplier relationships and helping to build the future purchasing team.

Duties include:

  • Primary responsibility for the daily management of specific team members.
  • Provide structured training and guidance to proactively encourage individual and team development, ensuring team succession planning.
  • Empower the team to take ownership of their roles/responsibilities.
  • Responsible for managing up and organising updates/meetings with the Team Manager.
  • Actively work with other supervisors and management to ensure a consistent approach within the department.
  • Resolution of daily issues—including data collation of issues.
  • Manage supplier relationships and performance.
  • Lead on supplier lead time reviews and relevant internal updates.
  • Present data on monthly spend and KPIs, and non-conformance tracking.
  • Lead on-demand planning, working with the external Sales Team and suppliers to provide forecasting.
  • Participate in pricing reviews.
  • Deliver guidance and training daily to the team.
  • Proactively work on team engagement through coaching, mentoring and regular 1-2-1s.

Key skills/qualifications required include:

  • CIPS level 4 achieved or prepared to undertake.
  • Leadership skills.
  • Ability to develop and maintain commercial awareness, internally and industry-wide.
  • A proactive approach with a “can-do” attitude and the ability to motivate others.
  • Analytical skills with strong problem-solving ability.
  • Proven negotiation skills.
  • Good understanding of supply chain procedures.
  • Proven advanced level of Computer literacy - Microsoft Excel/Word/Access.
  • Sound Administrative experience. Knowledge of ERP.

Hybrid working will be available after successful completion of the probationary period (min. of 3 days in the office, up to 2 days at home).

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunity employer and welcome applications from all suitable candidates.

 

Read more