How will the Taylor review affect your business?

The government’s response to the Taylor Review of Modern Working Practices was issued on 7 February 2018. However, there will be more consultation on workers’ rights and it is unclear when we will see Taylor’s ideas crystallised into law.

At the heart of the matter are some very basic questions on employment status. The three categories; employee, worker and self-employed seem self-explanatory but considerable work needs to be done to clarify exactly who can, and should, fall into which category. There will many debates and different options put forward around the best way of defining employee and worker status.

A vital element in this debate will be how the legislation will affect lower paid temporary workers; men and women performing, for the most part, unskilled tasks and supplied through agency contracts.

It would be unwise for companies to ignore this seemingly esoteric debate, assuming the issue is of concern only to organisations in the gig economy, or, most unwise of all, abdicating responsibility to the recruitment agency. Whatever shape the new rules take, the cost of getting the question of status wrong will become much higher and will impact both the supplying agency and their client company.

This cost will not only be measured in money. The government has sign-posted its intention to use naming and shaming as part of its enforcement strategy, creating potentially huge reputational costs to companies with a valuable brand image.

Any organisation with significant numbers of agency workers, especially at the lower end of the pay scale, will be caught by the new rules and enforcement regime. It is vital that businesses get involved in the debate on status and we suggest that the first port of call is the supplying agency.

Companies should seek clarification on the status of their agency workers. In an industry where margins are often in pennies, treating a worker as self-employed avoids the need to pay Employers NI, Holiday pay in line with the Agency Workers Regulations, SSP, SMP and Pension contributions; but can you justify calling someone self-employed when they are working as picker and packer on a production line?

Just Recruitment has been supplying temporary labour for 35 years. They are all paid through a PAYE payroll and are included in the auto enrolment process. All receive paid holiday, SSP and SMP.

In addition, we enrol temps in Just Extra, our voluntary benefits programme. Where the worker requests it we also register them with our permanent recruitment consultants to find them long term employment.

There are many reasons why a person chooses to take temporary work; whatever the reason, we believe it is essential to treat them in an ethical manner.

© Copyright Just Recruitment 2018

If you liked this article you may like to read – Benefits of becoming a Temp

You may also like to read – Why it’s time for the recruitment industry to think big

Jobs currently available

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Customer Account Coordinator
Sector: Customer Service
Salary: £30,000 - £32,000 per annum
Location: Sudbury
Role: Full Time
Contract: Permanent
Job ref: 913733
About the role

Just Recruitment is partnering with a growing business on the outskirts of Sudbury to recruit a Customer Account Coordinator to join their established team.

The key purpose of this role is to deliver efficient, commercially focused customer service to both internal and external customers. This includes managing order acceptance and invoice processing in line with business and customer requirements, and working closely with teams across Sales, Production, Accounts, Quality Control, Regulatory, and Distribution to ensure customer expectations are consistently met.

Key duties include:

  • Ensuring that excellent levels of customer satisfaction are delivered to customers and building strong relationships with customers through open and interactive communication.
  • Receiving and processing all customer purchase orders within 24 hours and sending order acknowledgement or confirmation where appropriate. Ensuring that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
  • Providing timely responses to internal and external customer requests and enquiries, for example, order status requests, order amendments, transportation delays, etc.
  • Proactively monitor orderbook status on a regular basis, resolving problems with a potential customer impact, e.g. credit blocks, production and supply issues.
  • Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.
  • Managing customer portals where required, to keep customers informed of order progress, book delivery slots, print labels and upload documentation.
  • Liaising with site production teams, supply chain and commercial teams regularly to discuss production plans, potential new orders, review and maintain customer safety stock levels. Discuss any potential production issues or raw material delays and, where possible, assist with resolutions.
  • Producing and distributing invoices and supporting documentation daily.
  • Monitoring and maintaining stock levels to ensure customer requirements are met. Discuss upcoming orders, customer forecasts, and reorder levels for UK inventory.
  • Being responsible for the timely processing of corrective credit notes.
  • Receiving, processing, and monitoring customer complaints with relevant internal departments and Sales Managers, keeping customers updated on the progress and outcome in a timely, professional manner.
  • Keep regular contact with site-based QC teams to discuss any customer queries, potential issues or opportunities.

Key requirements for this role:

  • Minimum 3 years’ experience in customer service
  • An open-minded, flexible attitude to meet the requirements of the business
  • Able to communicate effectively
  • Proven numerical and analytical skills
  • Ability to demonstrate own initiative
  • Computer literate
  • Ability to effectively prioritise activities
  • Experience/understanding in logistics

This is a full-time, site-based role working Monday to Friday.

Free parking is available on-site.

Hours of work: Monday to Thursday, 8:15am–4:30pm, and Friday, 8:30am–2:30pm.
Includes a 30-minute unpaid lunch break, totalling 36.5 hours per week.
Holidays – 26 days plus bank holidays.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

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Multi-skilled Maintenance Engineer
Sector: Engineering and Manufacturing
Salary: Competitive
Location: Sudbury
Role: Full Time
Contract: Permanent
Job ref: 913732
About the role

Just Recruitment is partnering with a global organisation with a manufacturing facility near Sudbury. They are looking for a talented Multi-Skilled Maintenance Engineer to join their expanding team.

Key roles and responsibilities include:

  • Assist with the layout of the site, being involved with and understanding the installation of new services during the development of the site
  • Assist with the layout of the equipment, being involved with and understanding the installation of new equipment and the production process flow
  • Be a key member of the Engineering team in the creation of the:
    • Site Engineering maintenance department.
    • Site Engineering maintenance facility.
    • Site Engineering control system, maintenance schedules and procedures (CMMS computerised maintenance management system).
    • Site Engineering technical stores.
    • Site Engineering technical library, both manual and electronic.
  • Fault finding and problem solving on a variety of production and site equipment.
  • Create and carry out planned maintenance schedules.
  • Liaise with suppliers and service companies regarding problem-solving and service engineer visits.
  • Identify spare parts for all equipment, in line with business strategies.
  • Liaise with Production teams and identify, implement, and optimise improvements to machinery and plant.
  • Identify and carry out Engineering improvement projects when required.
  • Actively train down skills through standardised work to both Production Operatives through TPM & other shift Engineers.
  • Work with suppliers in the installation of new and existing plant and equipment.
  • Provide technical assistance to aid in the verification of new equipment.

Essential qualifications and experience required:

  • Experience in a manufacturing environment.
  • HNC Engineering Qualification.
  • Experience in PPM and TPM.
  • Experienced in both mechanical and electrical fault-finding.
  • Experience in a fast-paced maintenance department.

This is an excellent opportunity to join a growing business that offers a competitive salary and a great working location.

Please note: Due to the company’s location, you must have access to your own transport.

This role involves split shifts during the day, Monday to Friday only.

Please note that you are required to be on call-out, on a rota basis, once a month to cover evenings and weekends.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

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Field Service Technician – Shaftesbury, Dorset
Sector: Engineering and Manufacturing
Salary: Discussed on application
Location: Shaftsbury, Dorset
Role: Full Time
Contract: Permanent
Job ref: TB06
About the role

Due to continued growth, the world’s leading provider of vehicle washing technology is recruiting a Field Service Technician to support its customer base in the Shaftesbury, Dorset area.

The role will involve Service and Installation of Car and Commercial valet equipment. You will be involved in all aspects of planned and breakdown maintenance, equipment service and repairs, keeping van stock levels to the standard requirement and completing job sheets.

Role requirements include:

  • Having an Electrical or Mechanical engineering qualification
  • Be willing to travel and stay out overnight as and when required
  • Be willing to take on additional training and relevant courses, including evening courses that the company may pay for
  • Can work on your own initiative or as part of a team, and have problem-solving skills
  • Have a valid, clean UK driving licence
  • Good people skills, presentable and able to liaise directly with customers
  • Should be punctual and able to keep accurate and timely documentation
  • IT literate with Microsoft Office and Outlook experience.
  • Work within Health & Safety guidelines as set by the company

Benefits include:

  • Company vehicle
  • Mobile phone
  • Pension scheme
  • Death in service benefit
  • Uniform and tools provided

Hours:

Monday to Friday, 40 hours per week, plus 1 in 3 weekend cover.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more