Why your brand has nothing to do with a logo or the colour of your palette

Why your brand has nothing to do with a logo or the colour of your palette

If you want your business to thrive, you need to build your brand. But how do you go about it?

By Matt Smith

A common misconception in marketing is that “brand” refers exclusively to a company’s unique name, logo and colour palette.

    ...really top brands provoke an emotional reaction. They make consumers feel something.  

This is understandable given that most definitions of brand all point in that direction. The word itself originates from the individual mark made on farm animals to identify them.

And of course there is huge value in the visual aspects of a brand. It expresses the core identity of a company, product or service. But the elements that contribute to a strong brand stretch way beyond the visual to encompass a host of other factors.

Brand is in the eye of the beholder

Strong brands have an abundance of personality, coupled with a healthy dose of reliability. They possess the natural ability to communicate their values in everything they do.

They have the depth and substance required to attract people, and the consistency and reliability needed to retain them.

But most importantly, really top brands provoke an emotional reaction. They make consumers feel something.

This is what separates successful brands from the rest – the feelings and emotions that someone will experience as a result of interacting with them.

And it’s worth highlighting that not all customer interactions revolve around the product or service itself. There are many touchpoints that occur before, during and after a purchase.

Why your brand has nothing to do with a logo or the colour of your paletteAd campaigns, social media engagement, pre-purchase information, after-sales support, even the way a complaint is dealt with. None of these touchpoints involve the actual product or service, but each generates an emotion or feeling. Good or bad, happy or sad, satisfied or frustrated.

And it’s the sum of those feelings that determines how a brand is perceived in our mind’s eye, encouraging either a positive view or a negative one.

Brands have to make you feel something

Think about your favourite and most memorable ad campaigns, and how they made you feel. The inspiration of Nike, the humour of Specsavers or the empathy and warmth of John Lewis. None of these approaches put any effort into promoting a specific product or service. Instead they trigger a feeling or emotion that attracts the audience.

Disney is without doubt the king of this domain. Whether it’s a movie, song, toy or visitor attraction, the product quality and customer experience is the same. So too are the feelings and emotions that each one of these media generates: hope, inspiration joy, happiness… all laced with a touch of magic.

    It doesn’t matter which end of the spectrum a brand lies, as long as it consistently delivers on what customers expect.  

Each one of these products, and the experience they offer, is perfectly aligned to the overarching Disney brand. Even the lyrics in Disney songs participate in its wider brand identity.

As a result, you can easily recognise a Disney product, with or without any visual branding.

Great brands exist at both ends of the market

Strong brands don’t always represent premium, luxury or status. It doesn’t matter which end of the spectrum a brand lies, as long as it consistently delivers on what customers expect.

Take a low-cost airline as an example. It may not always be known for outstanding customer service, but what it provides is cheap, no-frills, flights. And of course grabbing a quick and easy bargain, in the most convenient way, comes with its own feelings of satisfaction and pleasure.

The airline understands its customers’ expectations, and consistently delivers on them. No more, no less. As a result, customers know exactly what to expect, and their perception and confidence in the brand are high because of it.

So whichever end of the market you’re positioned, remember that there are many identifiable characteristics of a strong brand. A catchy name and attractive logo are only the start.

© 2020 Just Recruitment Group Ltd

Published: 20 February 2020

If you enjoyed this article, you may like: Where’s the value in your values?

You may also enjoy: How to deal with tension in the family firm

Jobs currently available

Export Administrator
Sector: Public Service and Administration
Salary: £28,000 - £34,000 per annum
Location: Halstead
Role: Full Time
Contract: Permanent
Job ref: 913722
About the role

Just Recruitment is supporting a well-regarded business based in Halstead with the recruitment of an Export Administrator to join their team.

You will be responsible for servicing current and prospective customers by receiving and processing orders, enquiries and general information in a timely and courteous manner.

Key tasks include:

  • Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, and redirecting calls to relevant departments.
  • Processing and managing export orders, shipments, and documentation in compliance with international regulations and procedures.
  • Providing excellent customer service and handling any queries or complaints related to export operations.
  • Maintaining accurate records and reports of export activities and transactions.

Key requirements include:

  • Excellent computer skills.
  • Good eye for detail.
  • The ability to work well under pressure.
  • Courteous.

Preferred experience includes:

  • Previous Export Administrative experience gained within an office environment.
  • Excellent telephone manner with the ability to communicate at all levels.
  • High level of attention to detail and accuracy.
  • Good working knowledge of Microsoft Office and experience with in-house systems.
  • Ability to multitask and prioritise own workload.
  • Exceptional communication skills, both written and verbal.

Hours:

  • Monday to Thursday, 8.30am to 5.00pm.
  • Friday, 8.30am to 2.30pm.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Bench Joiner
Sector: Property and Construction
Salary: Competitive
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 913700
About the role

Just Recruitment is working with a growing organisation, based on the outskirts of Colchester, to recruit a Bench Joiner to join their highly skilled and established team.

You will be working on a variety of bespoke projects — the key purpose of this role is to manage your day-to-day duties, including carpentry using hand and power tools, framing and finish carpentry. This is a team role, working collaboratively across the wider business, to create exceptional joinery pieces.

Key requirements for this role:

  • Own set of tools is a must!
  • Experience in a similar role
  • 3D/2D design experience
  • Joinery background
  • High level of attention to detail
  • Effective analytical skills
  • Systematic approach to tasks

Working hours for this role are Monday to Friday. 07.30 to 16.30.

Over time is available.

Free on-site parking is available, along with a great working environment, opportunities for career progression, and the chance to work with new, automated processes and equipment — full training provided.

This role offers a really competitive package.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
CAD Designer
Sector: Engineering and Manufacturing
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 913701
About the role

Just Recruitment is working with a successful and growing company based on the outskirts of Colchester, to recruit a CAD Designer to join their experienced and talented team.

In this role, you’ll be at the heart of the design process – creating detailed technical drawings for bespoke joinery projects, including cabinetry, furniture, and architectural woodwork. You'll work closely with the internal team to bring custom designs to life, ensuring every piece meets exact client specifications and supports seamless manufacturing.

Key duties include:

  • Technical drawing and design:
  • Create detailed 2D CAD drawings for custom joinery projects using AutoCAD.
  • Develop accurate and detailed technical drawings for manufacturing, including plans, elevations, sections, and detailed joinery components.
  • Interpret and translate client briefs, architectural drawings, and design concepts into technical drawings.
  • Ensure all drawings comply with industry standards, company specifications, and project requirements.

Collaboration and communication:

  • Work closely with the design team to understand project requirements and offer design input.
  • Collaborate with the production team to ensure drawings are feasible and align with manufacturing capabilities.
  • Liaise with Project Managers, Architects, and clients to resolve any design or technical issues.

Quality control:

  • Review and revise drawings based on feedback and ensure the accuracy of all final deliverables.
  • Maintain up-to-date project documentation and version control of drawings.
  • Conduct regular checks to ensure drawings meet company standards and regulatory requirements.

Role requirements include:

  • A degree or diploma in CAD, Engineering, Architecture, or a related field.
  • Proven experience (3+ years) as a CAD Technician, ideally within the joinery or woodworking industry.
  • Proficiency in AutoCAD is essential.
  • Experience with other CAD and 3D modelling software, such as SolidWorks, preferred but not essential.
  • Strong understanding of joinery techniques, materials, and construction methods.
  • Excellent attention to detail and a keen eye for design.
  • Strong problem-solving skills and the ability to think critically.
  • Effective communication skills, both written and verbal.
  • Professional, reliable and willing to learn.
  • Ability to manage multiple projects simultaneously and meet deadlines.

This is an excellent opportunity to join a great team, offering a very competitive package and further development.

Working hours are Monday to Friday. 07.30 to 16.30.

Free parking is available on-site.

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Cleaner (part-time)
Sector: Customer Services
Salary: £12.21 per hour
Location: Ipswich
Role: Part Time
Contract: Temporary
Job ref: JT-IPS-C-0725
About the role

Just Temps is supporting a company in Ipswich, seeking an experienced Cleaner to join their team on a temporary basis. This is a great opportunity for someone looking for short-term evening work.

Hours: 5.00pm to 9.00pm (Monday to Friday)

Role responsibilities include:

  • General office cleaning across multiple floors
  • Cleaning of toilets, canteen areas, and communal spaces
  • Lifting and transporting heavy cleaning equipment up and down stairs
  • Ensuring high standards of cleanliness are maintained throughout the building

Requirements:

  • Previous cleaning experience is essential
  • Capable of handling heavy equipment
  • Reliable and punctual with a strong work ethic
  • Comfortable working independently across various areas of the building

Benefits:

  • Competitive hourly rate
  • Evening hours – ideal for fitting around other commitments
  • Supportive team environment

Free parking is available on-site.

 

Just Temps acts as an Employment Business for the supply of Temporary Staff.
The salary advertised is the bracket available for this position. 
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more
Technical Support Supervisor
Sector: Engineering and Manufacturing
Location: Sudbury
Role: Full Time
Contract: Permanent
Job ref: 913720
About the role

Just Recruitment is working with a growing organisation based in Sudbury to recruit a Technical Support Supervisor to join their long-standing team.

Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division's business leader.

The role is crucial in aligning the company’s technical capabilities with business goals, ensuring that the products are designed and manufactured/assembled to operate effectively and securely.

You will need to demonstrate experience in project management and implementation, technical experience and industry best practices. You will also need to show knowledge of compliance with relevant laws, regulations and industry standards.

Key requirements include:

  • Troubleshooting skills, to investigate and resolve technical issues relating to products
  • Provide technical support and training to other team members, including sales
  • Support the development and implementation of new products
  • Ability to produce accurate bills of materials (BOMS) and standard operating procedures (SOPs)
  • Experience in computer-aided design (CAD) and the ability to produce product drawings
  • Basic software programming skills would be an advantage
  • Sound understanding of electronics

This is a site-based role.

This role offers a very competitive package and a great working environment.


Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

Read more