Keeping pace with a fast-moving industry

Keeping pace with a fast-moving industry

The business world moves at a much faster pace than when Just Recruitment started 40 years ago. Here’s how the recruitment industry has evolved to keep up.

By Tim Gibson

Keeping pace with a fast-moving industryWind the clock back four decades and the world seemed to turn at a very different pace. Although they existed, email and the internet were by no means in widespread use, and social media would have sounded like an idea from science fiction.

...everything can happen so much more quickly and seamlessly in the 21st century.  

It’s a similar story with tablets and smartphones, the antecedents of which appeared in fantasy TV series like Star Trek and Buck Rogers, giving every impression of being utterly otherworldly.

All of which goes a long way to explaining why the speed business transactions moved at was considerably slower back in the 1980s. Because everything happened at a steadier pace, no one had a choice in the matter.

“I don’t think it’s the case that we did things particularly slowly back then,” reflects Jenny Wrightson, who founded Just Recruitment Group Ltd in 1983. “We were always working to optimum efficiency. It’s rather that everything can happen so much more quickly and seamlessly in the 21st century. And what we’re seeing is that there’s a whole generation that has been brought up in the digital age, and therefore has no patience for processes that don’t happen in lightning-quick fashion.”

This has profound implications for a business such as Just Recruitment, especially as so many of the candidates it works with are of the millennial or “digital native” generation.

“We find that many of the people we’re looking to place in jobs are accustomed to instant communications,” Mrs Wrightson continues. “If they express an interest in a job, they expect to receive further details in the time it takes for one of our consultants to reply to an email. Likewise, they expect to be interviewed in a matter of days, and even to be in post within a week or so.”

Fortunately, technology exists that enables Just Recruitment to meet these expectations – which is good news for candidates and employers alike. The sophisticated job-matching software employed by the company uses a massive database to cross-refer candidates with opportunities, enabling an almost instantaneous identification of vacancies for which they may be suitable.

“Contrast that to 40 years ago and you’ll get a sense of how far things have moved on,” says Mrs Wrightson. “When we started out, a candidate would come to our offices and have their CV typed by one of our staff. This would then be photocopied, shared around the agency and posted out to prospective employers. If a match was identified, the process of shortlisting and interviewing candidates could last as much as a couple of months. Which means a quarter of a year could easily elapse between us meeting a candidate and them starting in a new role.”

Now, Mrs Wrightson says it is possible for a candidate to make contact with Just Recruitment in the morning and have a job lined up by the close of play. In some cases, they will even report for duty the next day.

“Obviously, some appointments take longer to fill,” she declares, “especially for more senior positions. But a lot of the opportunities we handle on behalf of clients can be filled in no time at all, and it’s all thanks to the speed at which the digital world operates.”

Keeping pace with a fast-moving industryAlongside big-data-munching job-matching software and speedy modern communications, it is fair to say the processes employed by the recruitment industry have evolved, as organisations like the Recruitment and Employment Confederation (REC) and initiatives like the Recruitment Industry Benchmarking (RIB) index recognise.

“With the emergence of social networks like LinkedIn, it’s possible to be far more proactive about finding candidates for roles,” observes Mrs Wrightson. “We can develop a profile of a candidate before we’ve even met them, and that greatly improves the efficiency of matching people to opportunities.”

This speaks of a bilateral enhancement to the recruitment process: on the one hand, technology enables candidates to find jobs more easily, and on the other, it enables recruiters to locate suitable candidates with greater alacrity.

“The net result is an industry that’s global, highly efficient and very fast-moving,” concludes Mrs Wrightson. “The nuts and bolts of recruitment are the same as they ever have been, especially the soft skills required by effective recruitment consultants. But yes, the speed at which things move has rocketed. As technology continues to advance, we’re only going to see even greater sophistication in the way jobs are filled, making it a very exciting industry to be a part of.”

 

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Published: 27 July 2023
© Copyright Just Recruitment Group Ltd 2023

Jobs currently available

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Marketing Engagement Executive
Sector: Marketing, Advertising and PR
Location: Ipswich
Role: Full Time
Contract: Permanent
Job ref: JC20
About the role

Just Recruitment has a fantastic opportunity for a dynamic and results-driven Marketing Engagement Executive to join an exciting company based in Ipswich.

Reporting to the Marketing Manager, you will be required to create and deliver across all aspects of the marketing mix and client engagement programmes. This role requires a self-motivated team player with a can-do attitude who works well in an extremely busy environment. You should be professional, articulate and possess excellent written and verbal communication skills combined with the confidence to deal with people at all levels, both internally and externally.

You must be able to demonstrate a strong record of achievement in successfully developing, improving, and implementing all forms of marketing engagement across multiple platforms, collateral materials and content-driven marketing.

Duties include:

  • Work with a full understanding of the importance of maintaining the corporate brand.
    Create and deliver marketing activities in accordance with the company marketing plan.
  • Deliver all forms of marketing engagement campaigns and events, measure effectiveness and propose improvements based on outcomes and associated metrics.
  • Plan and deliver physical and digital exhibitions, events, internally-focused training videos and externally-focused client knowledge tutorials, bring online the delivery of live-stream events.
  • Assist in the delivery of PR programmes to match the company's marketing focuses.
  • Work with creative agencies, designers, suppliers, and providers to maintain the corporate brand within their deliverables.
  • Work with the marketing team in the development of collateral and content for presentations, videos, and other multimedia activities.
  • Liaise with the external sales team and product development managers to ascertain appropriate messages, projects and products suitable for external and internal promotion.

Key experience required includes:

  • A minimum of three years' experience in a marketing role.
  • Proven experience in maintaining and delivering marketing and client engagement strategies to meet company objectives.
  • Advanced knowledge of platforms and applications such as E-mail campaign and automation software (MailChimp), CRM and CMS platforms, as well as creative applications such as Photoshop, PowerPoint, and video editing software.

Hybrid working is available after successful completion of the probationary period (min. of 3 days in the office, up to 2 days at home).
Hours: Monday to Friday (9:00am - 5:00pm).

 

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

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Trainee Commercial Manager
Sector: Purchasing and Merchandising
Salary: Discussed on application
Location: Colchester, Essex
Role: Full Time
Contract: Permanent
Job ref: TB09
About the role

Just Recruitment is recruiting for an ambitious Trainee Commercial Manager to join our client’s supplier negotiation team.

Based in Colchester, you’ll play a key role in purchasing, pricing, and supplier communications, gaining valuable experience within a rapidly expanding national business.

Working hours 08:00 to 17:00, Monday to Friday - 30 minutes lunch break.
23 days holiday plus bank holidays.

Duties will include:

  • Supporting the Commercial Management team in negotiating purchasing agreements and maintaining supplier relationships.
  • Assisting with pricing queries from managers and estimators across the business.
  • Collaborating with the Product File team to help maintain accurate pricing and product information.
  • Working directly in our Profit Centres to gain valuable experience of the industry and how to run a profitable business.
  • Identifying new product ranges and suppliers that will provide future-proofing for the years to come.
  • Providing direct assistance to the Commercial Director with support from the other Commercial Managers
  • Confidence with Excel is a must.
  • Key personality traits would be a positive, proactive attitude and willingness to learn.

You will have a strong interest in business, purchasing or negotiation. Any experience in related fields would be a bonus, but is not considered essential.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunity employer and welcome applications from all suitable candidates.

 

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Driver/Warehouse Operative
Sector: Warehouse
Salary: £30,000 per annum
Location: Ipswich
Role: Full Time
Contract: Permanent
Job ref: JC19
About the role

Just Recruitment is delighted to be supporting a growing organisation based in Ipswich that is looking for a Driver/Warehouse Operative to join their team.

You will be responsible for covering East Anglia and making 10 to 20 drops per day.

Duties include:

  • Packing and labelling goods 
  • Off-loading pallets from delivery vehicles and checking off deliveries for damages, quantities, etc.
  • General warehouse duties
  • Manual handling
  • Working in a small team
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Hours: Monday to Friday, 06.30 - 16.30.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. 
We are an equal opportunities employer and welcome applications from all suitable candidates.

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Customer Account Coordinator
Sector: Customer Service
Salary: £30,000 - £32,000 per annum
Location: Sudbury
Role: Full Time
Contract: Permanent
Job ref: 913733
About the role

Just Recruitment is partnering with a growing business on the outskirts of Sudbury to recruit a Customer Account Coordinator to join their established team.

The key purpose of this role is to deliver efficient, commercially focused customer service to both internal and external customers. This includes managing order acceptance and invoice processing in line with business and customer requirements, and working closely with teams across Sales, Production, Accounts, Quality Control, Regulatory, and Distribution to ensure customer expectations are consistently met.

Key duties include:

  • Ensuring that excellent levels of customer satisfaction are delivered to customers and building strong relationships with customers through open and interactive communication.
  • Receiving and processing all customer purchase orders within 24 hours and sending order acknowledgement or confirmation where appropriate. Ensuring that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
  • Providing timely responses to internal and external customer requests and enquiries, for example, order status requests, order amendments, transportation delays, etc.
  • Proactively monitor orderbook status on a regular basis, resolving problems with a potential customer impact, e.g. credit blocks, production and supply issues.
  • Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.
  • Managing customer portals where required, to keep customers informed of order progress, book delivery slots, print labels and upload documentation.
  • Liaising with site production teams, supply chain and commercial teams regularly to discuss production plans, potential new orders, review and maintain customer safety stock levels. Discuss any potential production issues or raw material delays and, where possible, assist with resolutions.
  • Producing and distributing invoices and supporting documentation daily.
  • Monitoring and maintaining stock levels to ensure customer requirements are met. Discuss upcoming orders, customer forecasts, and reorder levels for UK inventory.
  • Being responsible for the timely processing of corrective credit notes.
  • Receiving, processing, and monitoring customer complaints with relevant internal departments and Sales Managers, keeping customers updated on the progress and outcome in a timely, professional manner.
  • Keep regular contact with site-based QC teams to discuss any customer queries, potential issues or opportunities.

Key requirements for this role:

  • Minimum 3 years’ experience in customer service
  • An open-minded, flexible attitude to meet the requirements of the business
  • Able to communicate effectively
  • Proven numerical and analytical skills
  • Ability to demonstrate own initiative
  • Computer literate
  • Ability to effectively prioritise activities
  • Experience/understanding in logistics

This is a full-time, site-based role working Monday to Friday.

Free parking is available on-site.

Hours of work: Monday to Thursday, 8:15am–4:30pm, and Friday, 8:30am–2:30pm.
Includes a 30-minute unpaid lunch break, totalling 36.5 hours per week.
Holidays – 26 days plus bank holidays.

 

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

 

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