Over the past 5 years with Just Recruitment

Just Recruitment is working with a growing organisation based on the outskirts of Halstead, actively seeking a 'Customer Service Supervisor' to join its client-focused team.

The key purpose of the role is to be the main point of contact for all client communication and to be responsible for the delivery of exceptional levels of customer care.

Key duties include:

• Answering and directing telephone calls
• Answering emails
• Meeting and greeting site visitors
• Assisting with the onboarding of new clients, working closely with the Management team
• Supporting managers to build and maintain client relationship
• Supporting the Management team, with customer service issues, aiming for successful resolution through liaison with all department managers and clients
• Supporting the management team, managing client expectations of the company’s capabilities, including actual and potential service achievement
• Assisting the Management team with new client campaigns and procedures to ensure successful implementation and delivery
• Processing daily system errors
• Providing software templates to clients
• Updating rates on the software
• Escalating issues to the relevant managers
• Taking responsibility for complex queries

Requirements for this role:

• Previous experience working in an office or customer-service-based role
• Excellent customer service
• Excellent verbal and written communication
• Excellent organisational skills
• Ability to use Microsoft Word and emails
• Ability to demonstrate a high level of professionalism, integrity, and commitment
• Ability to maintain accurate records and file notes
• Strong administration and organisational skills
• Ability to manage conflicting priorities, calmly and pragmatically

To be considered for this role, you must have access to your own transport due to the company’s location - you must also have a proven background in a customer service-based role.

Working hours are Monday to Friday, 08.30 to 17.30.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is seeking a Senior Product Inspection Engineer for a manufacturer based in Gillingham, Kent.

This role offers a great opportunity for an experienced engineer to join a diverse team of inspection engineers and technicians, using state-of-the-art measurement technologies and facilities to support the development of cutting-edge ICE technology towards achieving carbon-free goals.

Job purpose:

The Product Inspection function provides measurement expertise to support key engineering activities from product performance validation to new product development.

Key responsibilities:

• Carry out dimensional and surface inspection according to design specifications, using a microscope, hand gauges, contact and optical measurement systems.
• Produce detailed inspection reports and communicate technical information effectively with key stakeholders.
• Be accountable for inspection method and measurement process development, as well as work with the product engineering and validation team to define detailed requirements.
• Collaborate with colleagues, customers, suppliers, as well as research new technology to improve department capability to meet product development and program needs.
• Responsible for the development and validation of measurement processes and procedures.
• Contribute to continuous quality improvement.
• Conduct measurement trials and capability analysis.
• Equipment calibration and maintenance.
• Ensure EH&S and Quality Management System conformance (IATF 16949).

Mandatory skills

• Previous experience in the field of dimensional metrology or precision engineering.
• Solid fundamental knowledge of dimensional metrology.
• Applied knowledge of measurement best practices.
• Experience using manual and digital microscopes.
• Experience using contact and optical 3D metrology equipment (such as Zygo and Taylor Hobson surface measurement instruments).
• Excellent communication and interpersonal skills.
• Able to contribute in a team environment.
• Ability to interpret complex engineering drawings and GD&T specifications.
• Excellent attention to detail.
• Solid problem-solving skills.
• To be a self-starter, self-motivated and willing to learn new skills.
• Ability to work under pressure and to deadlines when required.
• Good understanding of 5S and workplace organisation.

Desirable

• Experience working in automotive sectors and knowledge of diesel common rail fuel injection systems, test environments and diesel engines would be beneficial.
• Applied experience with surface finish measurement.
• Data-driven mindset, experience in applying design for inspection and statistical analysis.
• Knowledge of traceability, measurement uncertainty, gauge R&R and
• Measurement System Analysis (MSA).
• Experience in writing measurement programmes (CMMs and Taylor Hobson - Talyrond).
• Practical experience in metrology software, preferably Polyworks.
• Knowledge of dimensional metrology standards and surface finish standards.
• Programming skills using Matlab and VBA.
• 3D CAD experience.
• Experience in mentoring apprentices or junior engineers.

Qualifications/Educational/Experience:

• Degree in appropriate engineering discipline or apprenticeship + 5 years’ experience.

Desirable

• Master’s degree in metrology or precision engineering discipline.
• NPL Dimensional Measurement Certificate – Levels 1 & 2 would be beneficial.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.