Why AI personality testing gives me the creeps

The emergence of computer programmes that predict personality types isn’t something to be celebrated, argues Tim Gibson

By Tim Gibson

Call me an old stick in the mud, but the thought of using artificial intelligence (AI) to predict personality types fills me with horror. It speaks of a world in which people are boxed in, by machines no less: one in which our very essence appears to be fixed, just because we tend to approach decisions in a certain way or move our eyes in a particular direction when speaking.

    According to reports, a new type of AI has emerged that can track a person’s eye movements and draw conclusions about their personality.  

Yep, you read that correctly. According to reports, a new type of AI has emerged that can track a person’s eye movements and draw conclusions about their personality. Within minutes, the technology can tell you whether they’re introvert or extrovert, how they tend to make decisions, and how organised they’re likely to be.

Other software fulfils a similar purpose by reference to linguistic analysis: it uses algorithms to assess people’s answers to stock questions, developing a personality profile on that basis.

Meanwhile, the Crystal app uses a blend of traditional personality-type questions and analysis of social media interactions and texts to develop a personality profile. This is then used to shape the way people communicate with each other.

Crystal says its tech will help teams function more effectively, and can also improve interactions with clients and prospects. Its argument is that, if you understand a person’s preferences before interacting with them, you can tailor how you communicate with them.

This gets to the heart of my reservations about the technology. Because, surely, if you’re tempering your style for the sake of appealing to another personality type, you’re not being true to yourself? And besides, who’s to say that the person you’re engaging with agrees with the AI conclusions regarding what makes them tick?

Perhaps my biggest concern is with personality type testing in general. I’ve sat in one too many meetings in my time where people have uttered phrases like, “Well, the trouble is, I’m an [insert personality type from one of the many testing methodologies] and that means I simply can’t work this way.”

My point is that personality types can very easily become self-fulfilling and constraining. If you’re told that you’re an introvert who doesn’t feel energised by working as part of a team, for example, it’d be only natural for you to avoid team-working scenarios wherever possible. But what if you’re actually brilliant at working alongside other people, with a unique perspective that delivers amazing results? Get too fixed on your “introvert” personality type and you may never realise just how good you are n that context.

    Human interactions will be governed by machines, rather than the other way around.  

To think that machines will now be analysing human beings and drawing conclusions of this ilk feels like a step too far. It’s worse than Big Brother, because it’s not just about machines being used to monitor us. The AI analyses will become determinative of a person’s self-perception, and of their view of other people. Human interactions will be governed by machines, rather than the other way around. I’m not sure I like the sound of that at all.

So while I can see that AI has a crucial role to play in automating processes that would take a human being much longer to complete, I don’t think personality testing is the right sort of focus.

If you want to get a handle on someone’s personality, want to understand what makes them tick and how they’re likely to respond to certain situations, here’s a novel idea: have a conversation with them, ask them questions about themselves and get to know them. You’ll soon work out if you gel.

Then again, I would say that. We ENFPs are all the same.

© 2020 Just Recruitment Group Ltd

Published: 16 March 2020

If you liked this piece, you may enjoy: Five ways AI is changing the recruitment industry

You may also like: 10 jobs of the future

 

Jobs currently available

Outbound Customer Service Advisor
Sector: Customer Service
Salary: £22,000 - £24,000 per annum
Location: Ipswich
Role: Full Time
Contract: Permanent
Job ref: 910312
About the role

Just Recruitment is pleased to be recruiting for an Outbound Customer Service Advisor who is looking for a varied and challenging role with an Ipswich based business.

Duties include:

  • Making outbound calls to new and existing clients
  • Providing product knowledge
  • Up-selling products
  • Assisting with incoming calls
  • Updating internal CRM system
  • Supporting the sales executives
  • Making follow up calls to clients
  • Preparing and send sales quotations to customers when required
  • Updating company website
  • Updating social media platforms

Key skills:

  • Confident telephone manner
  • Great verbal and written communication skills
  • Good attention to detail
  • Sales and customer service experience

•  Free parking
•  Working hours 8am - 5pm - early finish on a Wednesday!
•  Regular team lunches

Read more
Transport Planner
Sector: Transport, Logistics and Shipping
Salary: Discussed on application
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 910307
About the role

Just Recruitment is recruiting for a Transport Planner for a leading haulage company based near Colchester.

You will have previous experience managing a fleet of Artic / Rigid vehicles with a minimum of 5 years’ experience in a directly related planning role, preferably multi-drop HGV and backload knowledge.

You will also need to demonstrate a working knowledge of the Highway Code, EU tachograph requirements, Working Time Regulations, Road Transport Regulations and working knowledge of transport operation systems.

Read more
Sales Administrator
Sector: Public Service and Administration
Salary: £20,000 - £24,000 per annum
Location: Colchester
Role: Full Time
Contract: Permanent
Job ref: 910305
About the role

Just Recruitment is pleased to be recruiting for a Sales Administrator who is looking for a varied and challenging role with a Colchester based business.

Duties include:

  • Processing orders
  • Making outbound calls to clients to confirm and take orders
  • Maintaining existing customer relationships through monthly phone calls
  • Taking incoming orders and enquiries
  • Speaking with suppliers to find cost prices and quoting customers

Required skills:

  • Sage
  • Confident phone user
  • Admin and Customer Service experience
  • Good attention to detail
Read more
BIM Technician
Sector: Property and Construction
Location: Ipswich
Role: Full Time
Contract: Permanent
Job ref: 910297
About the role

Just Recruitment is pleased to be recruiting for a BIM Technician who is looking for a varied and challenging role with an Ipswich based business.

The company is an award-winning firm based in Ipswich delivering a full range of design and property services. Their talented team provides a diverse range of services within Architecture, Building Surveying, Project management, Cost Consultancy, Planning, Estates and Development, Building Services and Structural and Civil Engineering. They deliver a broad scope of work across the Commercial, Industrial, Health, Emergency, Community, Education, Agricultural, Infrastructure, Leisure and Retail sectors.

You will have:

Relevant experience in a similar role with a relevant qualification such as RIBA or CIAT.

Strong knowledge of federating models from different software platforms such as ArchiCAD or Revit.

A strong interest in BIM, construction and the built environment.

In return you will work for an exciting business with exceptional benefits including a high contribution pension, 23 days annual leave plus bank holiday (with increases available and ability to buy more), regular staff social events, gym membership, private dental and healthcare to name a few. You will have an exceptional opportunity to progress your career with a supportive team.

Read more