How to make an impact in your new job

How do you make an impact in your new job

As the new PM takes up his post, Ernie Richardson explains how he can hit the ground running

By Ernie Richardson

Starting a new job is always a challenge. You have to get used to a new set of relationships, find your way around a new office and learn a whole array of new tasks.

Just to add to the pressure, you’ll probably be eager to make a strong impression on your new colleagues. You’ll want them to think you know what you’re doing, to trust your judgment and, if you’re the boss, respect you from the get go.

So here, on the day Boris Johnson takes over as the country’s Prime Minister, are five things to help you settle into a new role.

1) Take your time

We know how it is. You’re starting a new role and want to have an instant impact. It’s tempting to rush in and make changes, to offer your strong opinions right from the start.

But the experts at Just Recruitment Group Ltd advise taking your time before ringing the changes.

“Get to know the systems already in place,” says the company’s founder and director Jenny Wrightson. “Things are usually done a certain way for a very good reason, and you won’t make any friends by criticising them without fully understanding that hinterland.

“Over time, you’ll certainly be in a position to suggest improvements and to make your presence felt. But for the first month or so, just watch, learn and ponder. There’s plenty of time to influence how things are done once you’re settled into your new role.”

    "One sure-fire way of building rapport with your new colleagues is to seek their advice."  

2) Build relationships

It can be hard to build trust with a new team, so you need to work on establishing strong relationships with colleagues.

Take time to get to know them, ask them about themselves and show an interest in their lives. That will help you establish a rapport, meaning they’re more likely to trust your judgment.

“A box of doughnuts in the staff kitchen can go a long way to helping you build good relationships with new colleagues,” says Just Recruitment business manager Abigail Webb. “But don’t go overboard. If you seem too eager, you may find it alienates people who think you’re too keen to impress.”

3) Ask advice

One sure-fire way of building rapport with your new colleagues is to seek their advice, says Mrs Wrightson.

“Everyone likes to feel as if their opinions matter, as if they have expertise to share. Make a point of asking colleagues for their advice and opinions, even if it’s only in response to simple questions that will help you settle in. If people feel like you value their advice, they’re more likely to let you in. And that’s when you can start working effectively together.”

4) Steady the ship

Whether you’re the first person to hold your new role, or you’ve taken over from someone else, it’s likely there will be a bit of an unsettled atmosphere among colleagues.

“Any change in personnel wrong foots people in the workplace,” explains Tom Knowles, a project manager at Just Recruitment. “People get used to things being a certain way, and a new face takes some getting used to.

“For that reason, it’s worth reassuring people and taking time to find out about the history of your role. If there are wounds that need healing, you’ll need to tread carefully.

Getting other people's ideas builds rapport

“Equally, if people see your appointment as the opportunity for a bright new dawn, you’ll need to manage expectations.”

5) Remember that little things make a big difference

What you wear, how you set up your office, the sincerity with which you speak to colleagues: when you start a new job, everything is scrutinised by those around you.

While it’s important not to over think how you come across, it’s worth being mindful that people will make judgments on the basis of the initial impression you create.

“It’s back to the bringing doughnuts idea,” concludes Jenny Wrightson. “Turn up with a box of treats, a warm smile and an openness to the people around you and you’ll find it much easier to settle in.

“But the main advice is to be yourself. People spot insincerity a mile away. Show them what they’re getting from the outset and you should enjoy a smooth entry into your new working environment.”

Boris, are you listening?

First Published 24 July 2019

© 2019 Just Recruitment Group Ltd

If you enjoyed this story, you may like: Just testing: six of the best alcohol-free beers

You may also enjoy: Five steps to dealing with professional disappointment

Jobs currently available

New job
QA Manager
Sector: Engineering and Manufacturing
Salary: Discussed on application
Location: Saffron Walden
Role: Full Time
Contract: Permanent
Job ref: 910873
About the role

Our client is seeking an experienced Quality Assurance Manager to join them on a permanent, full-time basis. This opportunity offers stability, longevity and professional development.

Reporting directly to the MD, the Quality Assurance Manager will be responsible for:

  • Maintaining and improving the Company's Quality Management System and ensure internal compliance
  • Working with all departments to ensure their procedures are being followed and to improve their internal and cross-functional processes and procedures
  • Ensure that the quality of current and newly introduced products is compliant and traceable
  • Coordinate Quality activities with all over departments
  • Develop and improve quality relationships with all customers of the Company
  • Responsible for all Quality activities and personnel in the Quality Department for the Company
  • Provide strong leadership in the day-to-day operations of the Quality department and mentor the members of the team
  • Establish performance goals for all departmental employees and monitor performance on a continual basis
  • Oversee all hiring, appraisal, training and discipline of Quality personnel
  • Member of the Company's Management team
  • Produce the Quality element of the company's annual Budget
  • Formulate the departmental strategy aligned to the overall Company strategy
  • Embed a Continuous Improvement culture within the Quality Dept and contribute to the Continuous Improvement programme across the site

Requirements:

  • HND or equivalent qualification in Engineering or a related technical field required
  • Minimum 5 years experience in a Manufacturing environment
  • Ability to articulate (verbally and in writing), defend and negotiate Quality expectations with internal and external customers at all levels of management
  • Good interpersonal skills with the ability to guide and educate/train at all levels
Read more
New job
Customer Service Administrator
Sector: Customer Service
Salary: £22,000 per annum
Location: Halstead
Role: Full Time
Contract: Permanent
Job ref: 910871
About the role

Just Recruitment is delighted to be supporting a well-regarded organisation at the forefront of its sector that is looking to add a Customer Service Administrator to its team, due to growth – based on the outskirts of Halstead.

The main purpose of the role is to service current and prospective customers by receiving and processing orders, enquiries and general information in a timely and courteous manner.

Key tasks include:

  • Answering incoming calls, giving product information, lead times, dealing with general enquiries and queries, redirecting calls to relevant departments
  • Raising and inputting orders and proforma invoices
  • Raising quotations
  • Amending orders, as required
  • Scanning documentation
  • Liaising with Areas Sales Managers and responding to their requests
  • Arranging couriers and/or carriers as required
  • Any general office associated duties

Key requirements for the role:

  • Excellent computer skills
  • Good eye for detail
  • The ability to work well under pressure
  • Courteous

Previous experience requirements:

  • Previous Customer Service Administrative experience gained within an office environment
  • Excellent telephone manner with the ability to communicate at all levels
  • High level of attention to detail and accuracy
  • Good working knowledge of Microsoft Office and experience of in-house systems
  • Ability to multi-task and prioritise own workload
  • Exceptional communication skills, both written and verbal
  • Understanding of the importance of data protection and adherence to the process

Offering free parking and an excellent working environment, this is a great opportunity to join a growing team.

Working Monday to Friday 37.5 hours per week - offering a competitive salary and company benefits.

Read more
New job
Production Operative
Sector: Engineering and Manufacturing
Salary: £8.91 per hour
Location: Needham Market
Role: Full Time
Contract: Temporary
Job ref: 910811
About the role

Want to work in a safe, clean environment?
And have the possibility of ongoing work?

Just Recruitment is recruiting for a Temporary Production Operative to be based in Needham Market.

Duties include:

  • Ensure all final and completed products are packed to the customer specifications                               
  • Informing Line Leaders of defects found in the products
  • Keep machines supplied with packing materials and labels
  • Assist the Line Leaders with handovers and changeovers
  • Responsible for general cleanliness of the production area and removal of production and general waste
  • Check products on the line for quality and defects
  • Basic production duties carried out in a fast-paced environment

Working hours:

8.30am - 5.00pm Monday to Friday

Read more
New job
Logistics Coordinator
Sector: Transport, Logistics and Shipping
Salary: £24,000 per annum
Location: Ipswich
Role: Full Time
Contract: Permanent
Job ref: 910869
About the role

Just Recruitment is delighted to be supporting, a well-regarded, family-run business on the outskirts of Ipswich.

You will be responsible for assisting with the loads out operation of the business by ensuring that the process from collection to arrival at the final destination is fully supported by the relevant goods in haulage documentation.

You will also be supporting the sales function of the business by dealing with customer queries in terms of both sales and operations as well as assisting with various ad-hoc marketing campaigns. This is a very varied role and requires flexibility, commitment and a substantial desire to learn and grow with the flourishing business.

Duties will include:

  • Process orders and oversees the order to completion of paperwork
  • Facilitate the shipping of products from one destination to another
  • Arrange transportation with outside hauliers
  • Receive paperwork from the Weighbridge department and check and complete the paperwork within the allocated time allowed
  • Answer calls and emails relating to customer queries and log them on the CRM system and resolve any outstanding issues raised
  • Keep CRM records up-to-date
  • Work with the sales and operations team to ensure that high customer service levels are achieved and delivered to all customers you are responsible for at all times

Skills required:

  • Good Microsoft skills including Word, Outlook & Excel
  • Ability to work proactively on an independent basis as well as be a good team player
  • You will have the interpersonal skills necessary to develop and sustain effective relationships with team members of other departments and with all customers
  • Good attention to detail and analytical skills
Read more
New job
Legal Secretary (Part-Time)
Sector: Law and Security
Salary: Up to £11.00 per hour
Location: Witham
Role: Part Time
Contract: Permanent
Job ref: 910868
About the role

Just Recruitment is delighted to be supporting an established business, based in Witham looking to add a highly-skilled secretary to their long-standing team.

The role will involve, audio typing, preparing documents, answering the phone, dealing with enquiries and assisting colleagues as well as directing queries as needed.

Key responsibilities to include:

  • Audio typing – dictation
  • Preparing letters and drafting documents
  • Handling diaries and booking appointments
  • Answering the phone and dealing with queries
  • General secretarial and office-based duties

As well as having experience in a secretarial position, you will have audio typing experience and excellent typing skills. The role requires you to have a good level of IT literacy, experience of Word (essential) and Excel would be useful. You will take pride in your work and have a caring and sympathetic nature.

Please note this role is part-time.

This is a great opportunity, offering a good pay rate and company benefits.

Read more