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Just Recruitment is working with a growing organisation based near Bury St. Edmunds – actively seeking a Customer Care Advisor to join its friendly and vibrant team.

You will be responsible for handling, prioritising and resolving customer queries, issues and complaints received by phone, social media and field sales escalations.

You will also be directly responsible for liaising with customers to discuss solutions and outcomes that will be satisfactory for both the company and the customer.

Duties include:

• Resolve contract customer enquiries and complaints from both retailers and the public received by phone and email.
• Regularly review work tasks to identify opportunities to improve or develop working practices that may support efficiency, consistency or profitability.
• Maintain up-to-date knowledge of the industry and the company’s products and services through regular reference to the intranet and websites while also attending appropriate meetings and training sessions as required.
• Sharing appropriate feedback regarding customer issues with colleagues in the Customer Care team and where appropriate, in other departments.
• From time to time, represent the department and/or the business at trade shows, conferences and business meetings.

Qualifications and skills required:

• Experience in working in contact centres or customer-facing roles including responsibility for resolving customer issues including complaints.
• Excellent verbal and written communication skills evidenced through previous experience interacting with customers.
• Basic PC skills as a minimum including familiarity with MS Office applications
• Excel, Word and Outlook.
• Good general level of education to GCSE level or equivalent.

Hours: Monday to Friday, 8.00am to 5.30pm.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. 
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is recruiting for a Warehouse Operative/Forklift Driver on behalf of a company based near Bury St. Edmunds.

You will be responsible for carrying out warehouse tasks as required by the Line Manager/Supervisor.

You will also have qualifications to operate PPT (Pivot Steer, Counterbalance, VNA preferred).

Duties include:

• Operate MHE safely and effectively according to requirements.
• Unloading goods in.
• Checking in goods.
• Putting away products and keeping the warehouse tidy.
• Picking products as per customer orders.
• Checking orders, ensuring accuracy.
• Packing orders to ensure safety in delivery.
• Loading deliveries.
• Undertaking any other duties as may be required.

Qualifications and skills required:

• Good level of numeracy and literacy.
• Basic PC skills.
• Knowledge of company Health and safety policy.
• Housekeeping awareness.
• Qualifications to operate PPT (Pivot Steer, Counterbalance, VNA preferred).
• Physically active.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Temps is seeking Bendi/Flexi Forklift Drivers for a company based near Bury St. Edmunds, Suffolk.

Hour: Monday to Friday, 08.00 to 16.30.

This is an immediate start and a temp-to-perm opportunity role.

This role will include the following duties:

• Using a Bendi/Flexi forklift.
• 80% forklift 20% warehouse.
• Conducting heavy lifting duties.
• General warehouse and factory duties.

Working in a fast-paced environment.

Please note: You will need to have an in-date accredited Bendi/Flexi licence before being considered for this role.

Just Temps acts as an Employment Business for the supply of Temporary Staff.
The salary advertised is the bracket available for this position. 
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Temps is seeking Warehouse Operatives for a company based in Bury St. Edmunds.

This is a temporary ongoing role with no experience necessary.

Hours of work:
Monday to Friday, 8.00am to 4.00pm / 4.00pm to midnight (12.00am).
Rotational every 2 weeks.

Salary:
£13.01 per hour with overtime paid at £17.75 per hour.

Duties include:

• Container unloading.
• Goods in and Good out.

Just Temps acts as an Employment Business for the supply of Temporary Staff.
The salary advertised is the bracket available for this position. 
We are an equal opportunities employer and welcome applications from all suitable candidates.