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Just Recruitment is supporting a well-regarded and long-standing business in Witham, looking to add a CAD Technician/ Order Processor to their team.

You will be responsible for processing daily drawings and have experience in reading dimensions from drawings with a keen eye for detail.

This role involves working in a customer service-oriented industry, and you will need to have a positive ‘can-do’ attitude. You will be assisting and helping the customer service team with general administrative duties when required — in addition, you will cover the Order Entry team with entering, vetting and checking when required.

Duties include:

• Drawing a minimum of 60 bespoke drawings a day.
• Maintaining customer service level standard with current and new customers.
• Undertake any administrative functions within the office as allocated by your team leader.
• Holiday cover for other administrative roles.
• Responding to queries in a timely manner.
• Vetting of customer drawings and orders.

Skills required:

• Experience with Autocad.
• Good understanding of Geometry.
• Excellent attention to detail
• Confident with technical information (or confidence to learn).
• Excellent communication skills, both verbal and written, with the ability to build relationships quickly and effectively.
• Self-motivated.
• Ability to work under pressure.
• Computer Literate (Excel/Word).

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Just Recruitment is partnering with a well-established and successful business in Witham to recruit a Customer Service Administrator to join their long-standing team.

You will be responsible for providing a high level of customer service to regular customers and internal customers such as production, accounts, transport and the sales team. Work to key KPI’s to ensure the highest levels of customer service are maintained and improved upon.

Duties include:

• Vet customer orders ready for processing onto the system. This includes applying the correct delivery dates to suit the customer's requirements whilst ensuring it fits in with the production dates, capabilities and delivery areas.
• Answering the telephone within 3 rings and having an enthusiastic attitude to deal with and resolve customers' queries or issues in a timely manner.
• Proactively chase customers to resolve queries if they have not come back with a response. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
• Support the end-of-month invoicing procedure, investigate and find any missing delivery notes.
• Routinely speak to key accounts and regular customers to grow a productive working relationship with them. 

Key skills required:

• Exceptional customer service skills — you must have a friendly and positive phone manner.
• Energetic, self-driven and motivated.
• Excellent attention to detail.
• Ability to continually multitask.
• Ability to prioritise your time to plan and organise your day.
• Ability to learn and absorb information.

Hour: Monday to  Friday, 8.30am to 5.00pm.

Just Recruitment acts as an employment agency for permanent roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from all suitable candidates.