The climate it’s a changin'!

Just Recruitment is working with a great company in Sudbury that offers a stable team and a positive working environment. They are seeking a Customer Services Executive to join their long-standing team.

As the Customer Service Executive, you will deal directly with customers by phone or email, providing stock updates, pricing and delivery information.

You will provide excellent customer service and promote this throughout the organisation.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

To be considered for this role, you must have excellent Excel skills, including VLOOKUP's and Pivot Tables.

Key responsibilities include:

• Improving customer service experience, creating engaged customers and facilitating organic growth
• Taking ownership of customers' issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused towards that mission
• Developing service procedures, policies and standards
• Keeping accurate records and documenting customer service actions and discussions
• Analysing statistics and compiling accurate reports
• Reviewing order input, both for accuracy and to understand the customer's business and requirements
• Managing office holidays and ensuring cover is in place

Key role requirements include:

• Proven working experience as a Customer Service Executive or Key Account Handler
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Strong Excel skills are required

Working hours: Monday to Friday, 8am to 5pm.

This is an excellent opportunity to join a growing business with the potential for development and career progression within the role.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Due to continued growth, a world-leading provider of vehicle washing technology is recruiting a Field Service Technician to service a customer base in the Twickenham / Kingston Upon Thames area.

The role involves servicing and installing car and commercial valet equipment. You will be involved in all aspects of planned maintenance, breakdown repairs, equipment servicing, and general repairs. Responsibilities also include maintaining van stock levels and completing job sheets.

Role requirements include:

• Having an Electrical or Mechanical engineering qualification
• Be willing to travel and stay out overnight as and when required
• Be willing to take on additional training and relevant courses, including evening courses that the company may pay for
• Working on your own initiative or part of a team, and have problem-solving skills
• Have a valid, clean UK driving licence
• Good people skills, presentable and able to liaise directly with customers
• Being punctual and able to keep accurate and timely documentation
• IT literate with Microsoft Office and Outlook experience
• You will be required to work within Health & Safety guidelines as set by the company

Benefits on offer include:

• Company vehicle
• Mobile phone
• Pension scheme
• Death in service benefit
• Uniform and tools provided#

Hours: Monday to Friday, 40 hours per week plus 1 in 3 weekend cover.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.

Due to continued growth, a world-leading provider of vehicle washing technology is recruiting a Field Service Technician to service a customer base in the Chelmsford / Ilford area.

The role involves servicing and installing car and commercial valet equipment. You will be involved in all aspects of planned maintenance, breakdown repairs, equipment servicing, and general repairs. Responsibilities also include maintaining van stock levels and completing job sheets.

Role requirements include:

• Having an Electrical or Mechanical engineering qualification
• Be willing to travel and stay out overnight as and when required
• Be willing to take on additional training and relevant courses, including evening courses that the company may pay for
• Working on your own initiative or part of a team, and have problem-solving skills
• Have a valid, clean UK driving licence
• Good people skills, presentable and able to liaise directly with customers
• Being punctual and able to keep accurate and timely documentation
• IT literate with Microsoft Office and Outlook experience
• You will be required to work within Health & Safety guidelines as set by the company

Benefits on offer include:

• Company vehicle
• Mobile phone
• Pension scheme
• Death in service benefit
• Uniform and tools provided#

Hours: Monday to Friday, 40 hours per week plus 1 in 3 weekend cover.

Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.